Top Operations & Support Jobs in Baltimore, MD

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.

Manage commercial insurance claims end to end, including loss intake, carrier reporting, adjuster follow-up, reserves, and resolution. Lead client kickoff calls and monthly claim reviews, develop claims SOPs and reporting workflows, support clients during urgent incidents, and drive carriers, TPAs, and defense counsel toward resolution. Translate claims data into loss analysis and renewal insights while building strong client trust.

Serve as a strategic partner and trusted extension of the CEO by managing complex calendars, access, domestic and international travel, briefings, meeting materials, stakeholder relationships, board presentations, executive communications, and personal logistics. The role requires exceptional judgment, discretion, organization, initiative, adaptability, and availability across time zones and outside standard hours.

Provides high-level administrative support to senior executives through scheduling, correspondence, travel and expense management, meeting coordination, project and event ownership, business reporting, and cross-functional collaboration. Maintains organizational documents, prepares business reviews, captures action items, and improves administrative systems and processes. Requires strong communication, prioritization, business judgment, multitasking, and project coordination skills.

Gather and document business and functional requirements, perform fit-gap analyses, create user stories, process flows, data models, and use cases, and partner with stakeholders, developers, and QA teams. Lead UAT, support system testing and defect resolution, and ensure solutions align with business needs. The role focuses on Salesforce business analysis, ERP/CRM integrations, SDLC support, API dependencies, SQL reporting, and Agile delivery.

Own operational support for a growing community partnerships team by tracking action items, maintaining playbooks and collateral, managing CRM data hygiene, monitoring dashboards, analyzing datasets, and coordinating data and product requests. The role partners with leadership, field representatives, and data and engineering teams to improve execution, resolve issues, and support informed decision-making.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Own and optimize revenue operations processes across sales and customer success, from lead through renewal. Drive adoption of GTM tools, build DealHub quoting workflows, create enablement programs, monitor SaaS KPIs, and deliver reports and analysis for leadership. Partner cross-functionally with Sales, Customer Success, Marketing, and systems administrators while integrating AI tools into reporting, documentation, and process design.

Hands-on internship offering cross-functional exposure to consulting, marketing, HR, operations, sales, partnerships, events, and content. Interns receive mentorship, structured development, real responsibility, and potential consideration for future roles.

Generalist intern supporting founders across operations, product, and growth. Responsibilities include researching customers and payer workflows, onboarding medical practices, improving prior authorization processes, analyzing feedback, and building simple internal tools and processes. The role requires curiosity, resourcefulness, clear communication, ownership, attention to detail, and careful handling of sensitive information. No prior healthcare experience is required.