Top Operations & Support Jobs in Baltimore, MD

Reviews, triages, verifies, and coordinates human services cases; tracks deadlines and escalations; supports field-team scheduling and travel logistics; contacts sponsors; validates case records and documentation; performs secure portal uploads, batch reconciliation, and quality reviews; resolves data discrepancies while protecting sensitive information and maintaining audit trails.

Provide administrative and operational support including Zoom meeting management, calendar and email handling, Google Sheets work, live Zoom session tech support, research, note collation, and project organization. Act as a proactive gatekeeper and collaborator to protect the employer's time and keep workflows running smoothly.

Leads the Captive Claims Department, supervising 8–10 employees and overseeing complex property and casualty claims. Develops claims strategies, manages reserves and resolution processes, monitors carrier and TPA performance, audits claim files, analyzes metrics and trends, supports clients with disputes, and drives workflow improvements. Requires frequent overnight travel and collaboration with clients, insurers, TPAs, attorneys, and claims professionals.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Oversee multi-tier help desk and service delivery operations for Navy FTM and FLTMPS capabilities. Manage incident intake, escalation, SLAs, knowledge bases, operational reporting, continuity planning, and service improvements across multiple environments. Coordinate with engineering, cybersecurity, database, systems administration, Government stakeholders, and Fleet users. Support contract deliverables, cybersecurity readiness, operational documentation, and junior systems administrators while ensuring reliable mission execution.

Provide Tier 1 technical and administrative support to patients and providers using a virtual healthcare platform. Responsibilities include patient onboarding, troubleshooting, visit preparation, payment collection, patient tracking, prescription handling, telephone triage, HIPAA-compliant documentation, and Zendesk-based issue resolution. The role also uses AI support tools, collaborates with clinical and technical teams, and requires a rotating schedule covering evenings, weekends, and holidays.

Own Fetch’s executive operating system in partnership with the COO. Build and manage performance metrics, OKR frameworks, leadership cadences, reporting infrastructure, decision processes, and executive communications. Drive cross-functional alignment, accountability, and execution across high-priority initiatives while synthesizing complex inputs into actionable recommendations for senior leadership.

Leads revenue operations for a B2B SaaS company by owning forecasting, pipeline rigor, GTM accountability, CRM architecture, data quality, KPI reporting, and AI-enabled automation. Partners with Sales, Marketing, Customer Experience, Product, and Finance to operationalize strategy, improve revenue predictability, and align targets, processes, and systems. Manages and mentors a RevOps Analyst while building a scalable, high-performing function.

Provides high-level administrative and coordination support to the CEO. Responsibilities include managing calendars and inboxes, prioritizing requests, preparing agendas and executive materials, coordinating meetings and travel, tracking decisions and follow-up actions, handling correspondence and reimbursements, and liaising with senior stakeholders, Board members, Finance, and the Company Secretary. Requires discretion, strong communication, organization, judgment, and experience supporting C-suite executives.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.