Top Operations & Support Jobs in Baltimore, MD

Manage technical operations for a lending platform, including lender and client configuration, production support triage, funding and service monitoring, operational reporting, SQL troubleshooting, documentation, and process improvement. Serve as the liaison between business teams and engineering, resolve known issues, escalate application bugs, maintain runbooks, and identify opportunities to reduce manual work and improve platform performance.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Lead Outpost from pre-seed startup to category-defining company by setting market strategy, commercializing its autonomous infrastructure platform, securing design partners and early revenue, raising seed financing, recruiting the founding team, and owning strategy, product prioritization, partnerships, operations, and company building. The role requires hard-tech commercialization experience, industrial customer relationships, technical fluency across energy, AI, compute, and robotics, and exceptional storytelling.

Provides customer support for transportation shipments, including status updates, appointment coordination, shipment monitoring, issue resolution, documentation, proof of delivery, reporting, and billing accuracy. Coordinates with customers, drivers, carriers, dispatch, terminals, and operations teams to resolve exceptions and ensure timely execution. Maintains accurate records, follows up on open items, and identifies recurring service issues. Requires strong communication, organization, problem-solving, and experience in customer support or logistics.

Two-year IT rotational program involving four six-month assignments across IT teams. Participants support projects, adapt to team needs, apply business analysis, data analytics, product and project management, testing, design, and software validation skills, and participate in training and internship-program activities.

Leads global customer operations strategy and serves as Chief of Staff to the SVP. Responsibilities include enterprise planning, executive operating cadence, strategic programs, workforce and capacity planning, budgeting, governance, transformation, AI and automation integration, executive communications, and cross-functional alignment across regions and business units.

Supports the Service Delivery team with ServiceNow platform maintenance, configuration, workflow automation, reporting, ticket lifecycle management, testing, data validation, and documentation. Gains hands-on exposure to ITSM processes and Agile methodologies while collaborating remotely with team members. Requires at least 20 hours weekly, with schedules accommodating school commitments.

Provides Tier 1 and Tier 2 user support for the KDSS platform, serves as the initial contact for user issues, escalates complex problems, engages functional subject-matter experts, runs status calls, and supports system testing, documentation, and technical writing within a Scrum team.

Provides onsite technical support for virtual meeting rooms, conferencing hardware, smartphones, tablets, mobile applications, and collaboration platforms. Responsibilities include setting up and monitoring meetings, troubleshooting devices and audiovisual equipment, training employees, and managing help desk tickets. Requires basic IT or customer service experience, familiarity with Zoom, Teams, or Webex, knowledge of iOS and Android device management, and clear communication skills.

Provides administrative and clerical support for instructional resource development, organization, distribution, and recordkeeping. Maintains training and attendance data, creates reports and presentations, verifies information accuracy, and assists with special projects. Requires strong communication, organization, time management, confidentiality, and Microsoft Office skills. This part-time Federal Work Study role is limited to current National University students with a completed FAFSA and allows up to 25 hours per week.