Top Operations & Support Jobs in Baltimore, MD

Own and coordinate the establishment and daily operations of the company’s Nigerian business. Translate priorities into executable plans, manage cross-functional activities and stakeholders, oversee clients, partners, and vendors, monitor progress, develop processes, identify operational gaps, and implement improvements. The role requires independent ownership of initiatives, strong communication and analytical skills, and adaptability in a fast-changing environment.

Volunteer generalist supporting nonprofit formation, day-to-day operations, tracking pro bono matters, social media and marketing content, IT and finance support, research, and special projects. Requires proactive, independent work and weekly standups.

Manage and optimize Arine’s Support Desk operations, lead Support Desk Analysts, enforce SLAs, oversee ticket triage and escalations, configure ticketing systems, and develop performance dashboards. The role also manages customer communications, knowledge-base content, process automation, and continuous improvement across a remote SaaS healthcare technology environment.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Build and maintain revenue operations data pipelines, dbt models, integrations, and GTM systems across Salesforce, Marketo, warehouses, and analytics platforms. Diagnose synchronization and schema issues, ensure data integrity, translate ambiguous business needs into data solutions, test end-to-end workflows, and collaborate with Sales, Marketing, Customer Success, Finance, and Engineering. The role also involves experimentation with AI tools, technical documentation, and managing multiple projects independently.

Monitor system alerts during assigned shifts, follow troubleshooting flowcharts, restart hardware, escalate unresolved issues, and maintain detailed action logs. The role provides flexible afternoon, weekend, and absence coverage while supporting operations for electromechanical power systems. Success requires technical aptitude, attention to detail, independent judgment, strong communication, and the ability to prioritize issues in a fast-paced environment.

Owns GTM and customer success operations across scoring, data quality, CRM automation, lead routing, sales-to-CS handoffs, forecasting, reporting, and compensation support. The role connects HubSpot, Clay, Gong, and Amplemarket, builds enrichment and lifecycle workflows, improves pipeline generation, and creates structured delivery and account visibility processes. It also carries direct pipeline generation responsibility and partners with sales, customer success, PMO, and leadership teams.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Manage technical operations for a lending platform, including lender and client configuration, production support triage, funding and service monitoring, operational reporting, SQL troubleshooting, documentation, and process improvement. Serve as the liaison between business teams and engineering, resolve known issues, escalate application bugs, maintain runbooks, and identify opportunities to reduce manual work and improve platform performance.