Top Customer Support Jobs in Atlanta, GA

Provide Tier 1 technical support for Fluke Reliability software through phone, email, web meetings, and chat. Troubleshoot customer issues, research solutions, communicate technical information clearly, document interactions, and support end users in Microsoft and web-based environments. The role requires strong problem-solving, communication, organization, customer-service orientation, and the ability to work efficiently in a fast-paced team environment.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Provide hands-on support for complex and regulated customer issues while improving AI-powered support systems, workflows, automation, and self-service experiences. Review AI agent performance, identify conversation patterns, develop support logic, manage escalations, and create policies and playbooks. The role requires strong ownership, quantitative thinking, and collaboration across product, engineering, and operations in an early-stage fintech startup.

Provides first-line customer support and personalized training for MIM clinical imaging software. Diagnoses and resolves software issues remotely, assists hospitals and clinical staff, trains internal and cross-functional teams, collaborates on complex solutions, communicates customer insights to product and quality teams, and contributes to operational improvements.

Provide technical support and case management for GE Vernova customers, investigating and reproducing equipment issues, recommending repairs or replacements, and driving escalated cases to resolution. Maintain customer, quality, CRM, and ERP records; prepare case metrics and customer reports; document technical resolutions; coordinate with product-line teams; and support training and knowledge development. The role requires engineering or technical credentials, at least five years of monitoring and diagnostics experience, and flexibility for on-call support.

Provide expert US payroll support to partners and customers, resolve complex payroll and tax issues, educate support teams, lead training, and build scalable knowledge and customer experience processes. The role collaborates with product and engineering on platform improvements, audits payroll operations, analyzes data, and serves as a primary partner contact. It requires strong payroll expertise, customer communication, spreadsheet skills, ticketing-system experience, and comfort working autonomously in a fast-paced startup.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.