Top Operations & Support Jobs in Atlanta, GA

Provides in-person digital literacy coaching, technical support, workshops, and career-readiness assistance to adult learners and system-impacted individuals. Helps participants use devices, email, internet platforms, accounts, and job applications; maintains records, conducts intake and follow-up, and supports welcoming digital access spaces. The role requires trauma-informed communication, adaptable instruction, troubleshooting skills, travel among community and jail sites, and successful jail clearance.

Analyzes business processes, systems, and operational data to identify inefficiencies and implement improvements. Documents current-state processes, develops procedures and workflow diagrams, supports audits, and evaluates change effectiveness. Collaborates with stakeholders on project scopes, business cases, implementation, testing, training, and UAT releases. Monitors KPIs, recommends system and process enhancements, provides training and technical assistance, and coordinates multiple initiatives across business, IT, and servicing departments.

Leads CleanPack hazardous waste services nationwide, driving revenue growth, margins, pricing, compliance, and operational strategy. Serves as the subject matter expert on lab packing, chemical segregation, waste profiling, transportation, disposal, and TSDF routing. Partners with sales, field operations, and disposal facilities; supports proposals and RFPs; develops cost models, sales tools, and training; oversees quality and profitability; and directs CleanPack sales specialists. Requires extensive hazardous waste experience, regulatory expertise, financial modeling skills, and 25–50% travel.

Build and operate an AI-assisted revenue acquisition engine through prospect research, outbound campaigns, CRM automation, lead follow-up, database reactivation, appointment generation, pipeline management, reporting, and continuous campaign optimization. The role targets private-pay healthcare businesses and requires independently managing prospect data, workflows, messaging, qualification, and revenue-focused growth initiatives.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Provide technical customer support for municipal metering systems, troubleshooting Neptune platforms, AMI systems, gateways, hardware, communications, software, data, integrations, APIs, and utility billing connections. Manage support tickets, document resolutions, collaborate with internal teams, assist with implementations, train customers and employees, and resolve complex technical issues remotely and during regional travel.

Administer and optimize multiple enterprise SaaS business applications, including configuration, workflows, permissions, integrations, reporting, data feeds, and vendor-supported changes. Troubleshoot system, access, workflow, and integration issues; support releases, testing, UAT, implementations, and data validation. Partner with business teams, vendors, IT risk, and data owners to improve efficiency, controls, data quality, reliability, and scalability across interconnected business systems.

Administer, configure, support, and optimize interconnected SaaS business applications. Troubleshoot workflows, integrations, permissions, data feeds, and reporting issues; manage system changes, testing, UAT, access controls, and vendor escalations. Translate business needs into configurations, automations, workflows, and integration requirements while improving efficiency, data quality, reliability, scalability, and compliance across procurement, travel, ITSM, HRIS, finance, and operations platforms.

The Workday Senior Systems Analyst configures, supports, enhances, and optimizes Workday across HCM, Payroll, Financials, and Supply Chain. Responsibilities include designing integrations, configuring business processes, managing security, developing reports, troubleshooting complex issues, supporting releases, documenting solutions, training users, and partnering with HR, Finance, Supply Chain, audit, and IT teams to ensure efficient, secure, and compliant operations.

Provides first-level technical support for computer, network, telephone, hardware, software, and mobile-device issues. Logs, categorizes, monitors, and escalates tickets while delivering phone and remote assistance. Maintains knowledge of supported technologies, contributes to the IT knowledge base, follows secure IT service processes, and supports projects. The role emphasizes white-glove customer service, troubleshooting, communication, incident management, request fulfillment, and SLA adherence in a legal-services environment.