Top Customer Success Jobs in Atlanta, GA
As a Principal Customer Success Architect, you will ensure the success of strategic customers, manage risk, and drive customer value by collaborating with account teams, developing best practices, and executing account plans. Your role will involve acting as a voice for customers, managing escalations, and developing programs to enhance adoption and retention.
The Customer Success Manager will build relationships with hospital executives, ensuring long-term success by driving product adoption and satisfaction. Responsibilities include conducting business reviews, analyzing customer gaps, tracking metrics, addressing issues, and collaborating with cross-functional teams to secure renewals and identify growth opportunities.
As a Client Experience Specialist, you will engage with consumers through various communication channels, help match them with financial advisors, schedule meetings, document user interactions in the internal CRM, and meet team targets while providing feedback to drive service improvement.
The Onsite Specialist Lead is responsible for managing onsite lead retrieval services, implementing sales strategies, and ensuring customer satisfaction at events. This role involves equipment management, staff oversight, reporting, and post-event financial responsibilities. The specialist must collaborate with various stakeholders and occasionally contribute to telemarketing efforts.
The Customer Support Team Lead is responsible for managing a team of Customer Support Agents, ensuring they are experts on the products and providing exceptional customer service. This role involves coaching, training, managing team assignments, handling escalations, and driving continuous improvement in customer support metrics.
The Digital Imaging Technician will lead technical processes for photo and video shoots, ensuring capture standards and asset management are applied efficiently. The role focuses on developing solutions to improve photography workflows and collaborating with various teams to enhance production quality and efficiency.
The Enterprise Customer Strategist will manage complex sales cycles, develop strategic relationships with enterprise clients, conduct product demonstrations, and drive sales processes from prospecting to contract closure. The role requires strong collaboration with cross-functional teams and staying informed about industry trends to enhance strategies and meet sales targets.
The Customer Success Manager will oversee the customer lifecycle, serving as a primary contact to ensure customer satisfaction and product adoption. Responsibilities include creating success plans, managing customer journeys, driving engagement and product usage, and forecasting renewals while focusing on continuous improvement and client relationships.
The Customer Support Specialist will respond to customer inquiries and complaints via voice calls and chat. Responsibilities include troubleshooting technical issues, maintaining records of client interactions, collaborating with the support team for issue resolution, and identifying improvement opportunities for customer experience.
The Voice Engineer will monitor and troubleshoot global voice systems, ensuring seamless communication and resolving any technical issues. Responsibilities include using monitoring tools, managing various voice platforms, and participating in change and incident management processes.
Top Companies in Atlanta, GA Hiring Customer Success Roles
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