Top IT Support & Helpdesk Jobs in Ann Arbor, MI

The CTS Operations Analyst at CDW primarily provides tier-1 support, performs operational tasks, and collaborates with teams to deliver services exceeding customer needs and requirements.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

The Lead IT Consultant will develop training strategies for IS tools, provide operational support, manage international communications, and conduct training globally. Responsibilities include software deployment, customer acceptance testing, and travel to international locations for on-site consultations.

The intern will support IT, HR, and operations by managing IT assets, employee files, and initiating asset tagging processes.

The IT Technical Analyst manages the application portfolio for Legal and Expense systems, ensuring compliance and operational efficiency while overseeing demand management and service delivery.