Build production LLM-powered, agentic loyalty product experiences across frontend, backend, and AI orchestration. Implement tool-calling, structured outputs, guardrails, evals, monitoring, and personalization using loyalty and trip data. Collaborate cross-functionally and own code quality, observability, testing, and operational support for customer-facing features.

The role involves orchestrating AI services, optimizing model inference, ensuring reliability and standardization, and collaborating with AI researchers on deployments.

Lead the transition to a self-hosted LLM ecosystem, optimizing model inference, developing agentic workflows, and executing fine-tuning strategies for chatbot enhancement.