Top AI & Machine Learning Jobs

Lead cross-functional programs to transform customer support with AI-powered automation, agent tooling, analytics, and vendor evaluations. Define roadmap, size opportunities, set success metrics/OKRs, manage dependencies, and drive rollout/change management while partnering with Product, Engineering, Analytics, and Operations to deliver measurable CX improvements.

Own and evolve revenue calibration models tying CX interactions to revenue, design causal inference and experimentation frameworks, build LLM-powered classification/NLP pipelines, productionize models with Analytics Engineers, define segmentation and behavioral signals, and ensure statistical rigor for executive reporting and regulatory defensibility.

Lead ML feature strategy and engineering for fraud detection, owning end-to-end pipelines, validating features at scale, and translating analytics into production ML systems. Drive tooling and architecture decisions, mentor junior team members, partner cross-functionally with product and risk teams, and apply practitioner-level ML knowledge to detect and prevent account takeover and scam activity.

Design and deploy a multi-agent orchestration layer for conversational AI, build production-grade Python ML services, lead end-to-end ML projects, establish team best practices, mentor engineers, and ensure secure, scalable, high-performance customer-facing AI systems.

Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.

Build and operate Coinbase's LLM and agent platform: unified model gateway, AI Hub, secure microVM agent runtime, knowledge base integrations, AI FinOps, observability and evaluation tooling, and production-grade agent deployments with teams across the company.

Senior SRE on the IT Operations team owning reliability, monitoring, and incident response for AI infrastructure. Build automation, CI/CD and Kubernetes tooling, improve observability and documentation, and develop internal full-stack tools using Go or Python. Partner with Infrastructure, Security, and Compliance to scale secure, resilient AI deployment pipelines.