ZR_328_Senior Analyst - Payment Operations

We are seeking an experienced and analytical Senior Analyst – Reporting to support the Payments Operations function through accurate, timely, and insightful reporting. The role will be responsible for managing operational and/or MTL reporting, Licensing requirements, conduct MTL exams, MIS, transaction reporting, reconciliation dashboards, performance analytics, and management reporting and also be responsible for handling banking operations tasks.

The ideal candidate will have strong knowledge of Accounting, Finance, payment operations, data analysis, reporting automation, banking processes, risk controls, regulatory frameworks/compliance and stakeholder management, with the ability to translate complex operational data into actionable business insights and and will serve as a SME within the operations team.

Duties Include/Key Responsibilities:

· Own and manage daily, weekly, monthly, half-yearly, annually and ad hoc operational and/or MTL reporting requirements.

· Prepare and publish MIS reports covering transaction volumes, payment success rates, refunds, charge backs, losses, exceptions, and operational performance.

· Ensure accuracy, completeness, and timely distribution of all management and operational and/or MTL reports.

· Maintain standardized reporting templates, dashboards, and data definitions.

· Analyze operational data to identify trends, process gaps, revenue leakage, and potential risk areas.

· Develop KPI dashboards to monitor team and business performance.

· Provide actionable insights to Operations, Risk, Finance, Product, and Technology teams.

· Conduct root-cause analysis for reporting discrepancies and operational exceptions.

· Support forecasting and capacity planning through historical and trend analysis.

· Identify opportunities to automate manual reporting processes.

· Collaborate with Technology/Data teams to improve data extraction and reporting infrastructure.

· Build automated dashboards and reporting solutions using available business intelligence tools.

· Improve data quality, reporting efficiency, and turnaround time.

· Document reporting processes, controls, and standard operating procedures.

· Partner with cross-functional teams including Finance, Risk, Compliance, Product, Engineering, and Customer Support.

· Gather reporting requirements and translate business needs into actionable reports.

· Present operational insights and performance trends to senior management.

· Manage escalations related to data accuracy, reporting delays, or inconsistencies.

· Monitor and respond to requests via department email inboxes.

· Assist with daily reconciliation of platforms.

· Coordinate closely with other departments to support business needs.

· Support and guide other team members and act as an escalation point for operational issues.

· Audit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any.

· Help in creating the  SOP documents for all our processes.

· Other duties as assigned.

Education and Experience Requirements:

· Bachelor's degree in Finance, Business Administration, Operations, Data Analytics, or a related field.

· 3–5 years of experience in MIS, Reporting (regulatory), Business Analytics, or Payments Operations.

· Strong experience in financial services, fin-tech, banking, or payment processing operations.

· Advanced knowledge of Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, Power Query, and complex formulas.

· Working knowledge of SQL for data extraction and analysis.

· Experience with Power BI, Tableau, or similar reporting and visualization tools.

· Strong understanding of payment processing life-cycle and operational metrics.

· Excellent analytical, problem-solving, and data interpretation skills.

· Strong communication and stakeholder management abilities.

· Hands-on experience with CBS platforms.

· Ability to understand end to end process flow, consider downstream impacts when decision making.

· Ability to coordinate and organize work while meeting and handling multiple deadline processes.

· Strong communication skills both written and verbal.

· Be a team player.

· Must have the ability to work independently.

· Ability to multitask, prioritize, and meet strict deadlines.

· Highly motivated and strong attention to detail.

Preferred Qualifications

· Experience with ACH, card payments, checks, refunds, charge-backs, and payment reconciliation.

· Knowledge of NACHA rules and payment operations controls.

· Experience working with large transaction datasets.

· Exposure to automation tools and business intelligence platforms.

· Understanding of risk, fraud, compliance, and financial operations reporting.

· 5 Days Working

· One Complimentary Meal per Day

· Internet Reimbursement

· Gym Reimbursement

· Group Medical Insurance

· Mental Health support benefits

· Relocation Assistance (if Applicable)