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The Role
Provide professional voice-based customer support, communicate information clearly, resolve and follow up on customer issues, escalate when needed, maintain product and business knowledge, and report recurring problems to management. The role requires handling distressed customers in a US business environment, working night shifts, typing at least 35 words per minute, and maintaining accountability while working five days per week.
Summary Generated by Built In
Responsibilities :
- Be able to
have On-Point communication in a proficient
manner
- Relay all
information needed & as provided
- Address
customers in a professional and respectful
manner
- Take ownership
of issues in order to follow-up on outstanding requests and
escalate issues when necessary
- Maintain
up-to-date knowledge on business areas
- Maintain broad
knowledge about company’s products and services
- Consistently
communicating new issues to managers so as a company we can
establish a solution to the problem
Requirements
Required
Skills & Qualifications:
- B.Com
Graduate
- Customer
Support Experience in US. Business Environment -
Banking or Financial Services
preferred.
- Good
Communication Skills (English – USA)
- Sensitization
in American Culture
- Open to work
in Night Shift
- Proficiency in
Typing (35 wpm)
- Ability to
handle distressed Customers
- Accountability
is required from each individual
- 5 days a week
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Skills Required
- B.Com degree
- Customer support experience in a US business environment
- Banking or financial services experience
- Proficient English communication skills suitable for US customers
- Familiarity with American culture
- Availability to work night shifts
- Typing speed of at least 35 words per minute
- Ability to handle distressed customers
- Accountability
- Availability to work five days per week
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
-
Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
-
Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
-
Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
What's It Like to Work at Priority (prioritycommerce)?
Priority (prioritycommerce) Culture & Values
Priority (prioritycommerce) Career Growth & Development
What's the Work-Life Balance Like at Priority (prioritycommerce)?
Priority (prioritycommerce) Leadership & Management
Priority (prioritycommerce) Company Growth, Stability & Outlook
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The Company
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
