Be an Early Applicant
Opportunity in every transaction
The Role
Handle customer support voice interactions in a professional manner, provide accurate information, resolve and escalate issues, follow up on outstanding requests, maintain product and business knowledge, and communicate recurring problems to management. The role requires U.S. English communication, cultural awareness, typing proficiency, accountability, distressed-customer handling, and availability for graveyard shifts with alternate days off.
Summary Generated by Built In
Responsibilities :
- Be able to
have On-Point communication in a proficient
manner
- Relay all
information needed & as provided
- Address
customers in a professional and respectful
manner
- Take ownership
of issues in order to follow-up on outstanding requests and
escalate issues when necessary
- Maintain
up-to-date knowledge on business areas
- Maintain broad
knowledge about company’s products and services
- Consistently
communicating new issues to managers so as a company we can
establish a solution to the problem
Requirements
Required
Skills & Qualifications:
- Should have
scored 60% & above throughout academics - B.Com
Graduate
- Customer
Support Experience in US. Business Environment -
Banking or Financial Servixes
preferred.
- Good
Communication Skills (English – USA)
- Sensitization
in American Culture
- Open to work
in Night Shift
- Proficiency in
Typing (35 wpm)
- Ability to
handle distressed Customers
- Accountability
is required from each individual
- 5 days a week (Alternate offs); Graveyard Shift
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Skills Required
- B.Com graduate with at least 60% throughout academics
- Customer support experience in a U.S. business environment
- Banking or financial services experience
- Good U.S. English communication skills
- Sensitization to American culture
- Availability for night or graveyard shifts
- Typing speed of at least 35 words per minute
- Ability to handle distressed customers
- Accountability
- Availability to work five days per week with alternate days off
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
-
Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
-
Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
-
Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
What's It Like to Work at Priority (prioritycommerce)?
Priority (prioritycommerce) Culture & Values
Priority (prioritycommerce) Career Growth & Development
What's the Work-Life Balance Like at Priority (prioritycommerce)?
Priority (prioritycommerce) Leadership & Management
Priority (prioritycommerce) Company Growth, Stability & Outlook
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
