The Role
Manages zonal credit and collection activities for PAYG solar products. Responsibilities include improving credit processes, mitigating operational risks, implementing audit recommendations, conducting spot checks, investigating fraud, identifying customer default risks, preparing field reports, escalating red flags, and using customer data to improve onboarding and payment performance. The role also includes people management, reporting, customer interaction, and collaboration with the Credit Manager.
Summary Generated by Built In
Job Location: North Zone
About the role:
The Zonal Credit Manager will manage zonal activities and processes related to the collection of Sun King EasyBuy products in the field. The role will provide advice and recommendations on improving customer payments and satisfaction, while ensuring that the company's offering meets end-user expectations.
About the role:
The Zonal Credit Manager will manage zonal activities and processes related to the collection of Sun King EasyBuy products in the field. The role will provide advice and recommendations on improving customer payments and satisfaction, while ensuring that the company's offering meets end-user expectations.
What You Would Be Expected to Do:
- Partner with the Credit manager in developing methodologies to improve existing processes.
- Recommend enhancements to current processes and policies to mitigate operational risks.
- Present ideas, findings, and recommendations through reports and presentations.
- Assist the Credit Manager in implementing audit recommendations.
- Conduct periodic spot checks on processes and provide findings and recommendations on risks identified within the zone.
- Investigate fraud cases and provide recommendations, including data collection and interviews with relevant parties.
- Identify and classify potential default risks through data collection and interaction with customers.
- Prepare field reports and consolidate relevant data and documentation for reporting
- Identify red flags and ensure timely reporting and escalation.
- Use data to profile customers at the onboarding stage to facilitate informed customer selection and payment performance.
You Might Be a Strong Candidate If You:
- Have a minimum of a Bachelor's degree, preferably in Actuarial Science, Computer science, Mathematics, Business Management, Economics, or a related field.
- Have at at least 5 years of relevant experience in a related field. Experience in an environment involving data mining, manufcturing information, or production information is an added advantage. Programming experience in SQL, python, R, or similar tools, including the ability to use SQL queries to obtain data for assessment and insight is an advantage.
- Have at least 3 years of relevant experience in people management.
- Have experience in fraud detection and investigation.
- Have strong attention to detail and the ability to quickly identify and resolve issues.
- Have advanced Excel skills and strong analytical skills.
- Have strong problem solving, critical reasoning, and ability to make informed judgement.
- Have strong planning and organizational skills.
- Are fluent in English and have clear, concise, and effective oral, written, and visual communication skills.
What we offer:
- An opportunity to grow professionally in a dynamic, fast-growing, and high-impact industry.
- The opportunity to work in an open-minded, collaborative culture with people who are motivated by the opportunity of continuously innovating and growing a smart, sustainable business with a profound impact on the world.
- A genuinely multicultural experience, with opportunities to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Skills Required
- Bachelor's degree, preferably in Actuarial Science, Computer Science, Mathematics, Business Management, Economics, or a related field
- At least 5 years of relevant experience in a related field
- At least 3 years of relevant experience in people management
- Experience in fraud detection and investigation
- Advanced Microsoft Excel skills
- Strong analytical, problem-solving, critical reasoning, planning, and organizational skills
- Fluency in English with effective oral, written, and visual communication skills
- Programming experience in SQL, Python, R, or similar tools
- Experience with data mining, manufacturing information, or production information
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The Company
What We Do
Sun King designs, distributes, installs, and finances solar energy solutions for consumers who lack reliable access to traditional electrical grids.







