What You Can Expect
In this role, you will be responsible for the reliability, scalability, and operational excellence of Zoom's government and military-facing products. A core focus is deploying and evolving our observability platform, working across Kubernetes, Terraform, and cloud infrastructure to build the systems and frameworks that set the standard for how the team operates. This is a hands-on, on-call engineering role: you will own the systems you build, respond to production incidents with urgency, and deliver permanent improvements.
About the Team
We build and own the cloud infrastructure behind Zoom's government products, operating with full end-to-end accountability. Our team moves fast, solves hard problems, and makes a direct impact where reliability is non-negotiable.
Responsibilities
Architecting and owning the end-to-end deployment lifecycle of Zoom's observability platform across AWS GovCloud and Oracle OCI, streamlining processes, eliminating manual steps, and setting the standard for how teams deploy at scale
Designing and building Terraform modules and providers from scratch, alongside GitLab CI/CD pipelines, to automate infrastructure provisioning and configuration management across development and production environments
Operating and improving production Kubernetes workloads at scale, leading incident response, driving root cause analysis, and delivering permanent fixes that reduce outage risk and improve system resilience
Developing reusable frameworks, runbooks, and operational standards that engineering teams across the organization can adopt — raising the bar on observability onboarding, alerting coverage, and operational readiness
Collaborating with engineering teams to define and track SLOs and SLIs, contribute to architecture and design reviews, and systematically eliminate toil through automation and thoughtful infrastructure design
What We're Looking For
Holds U.S. Citizenship or Lawful Permanent Resident (Green Card) status
Brings 4–5+ years of hands-on experience in Platform Engineering, Site Reliability Engineering, DevOps, or Production Engineering in a live production environment
Demonstrates production-grade Kubernetes experience, including workload operations, troubleshooting, and cluster-level architectural design at scale
Authors Terraform modules and providers from scratch, not limited to applying or executing existing configurations
Owns incidents end-to-end - proven on-call experience including structured triage, resolution, and post-incident review with documented root cause analysis
Deploys, operates, or improves observability or monitoring platforms at production scale, with scripting proficiency in Python and/or Bash for automation and operational tooling
Communicates clearly in writing - produces runbooks, incident reports, methods of procedure, and architectural documentation to a high standard
Preferred:
Has hands-on Datadog experience building observability frameworks in a production environment, ideally within a government, FedRAMP, or high-compliance cloud context
Experience operating within FedRAMP, AWS GovCloud, or other regulated or compliance-driven cloud environments
Hands-on experience with popular open-source observability tooling in a production context
Background supporting 24/7 or mission-critical production operations
Experience driving cross-team adoption of operational standards or tooling frameworks
Oracle OCI hands-on operational experience
Familiarity with container image security and CVE remediation workflows
Salary Range or On Target Earnings:
Minimum:
$98,900.00Maximum:
$228,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- Proficiency in at least one programming or scripting language (Python, Go, Bash, or similar)
- Experience designing and implementing automation frameworks for infrastructure
- Knowledge of distributed systems architecture, scalability patterns, and fault tolerance mechanisms
- Experience with monitoring tools, observability platforms, and metrics collection systems
- Experience executing incident management protocols, conducting root cause analysis, and remediation planning
- Practical experience in site reliability engineering, DevOps, or infrastructure operations
- Experience supporting production systems in high-availability environments and participating in on-call rotations
- Experience developing and maintaining operational documentation, runbooks, and service level objectives (SLOs)
- Ability to collaborate with cross-functional teams and operate independently on large-scale projects
- Experience mentoring team members and facilitating knowledge sharing
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
