Yardi Systems Specialist
Drucker + Falk
Drucker + Falk is seeking a Yardi Systems Specialist to support our property management software and assist users across multiple departments. This role is ideal for someone with experience supporting Yardi or a similar property management platform who enjoys solving problems, working with others, and helping improve business processes.
The successful candidate will be a self-starter with strong critical thinking and problem-solving skills who can work independently while collaborating effectively with accounting, operations, and property management teams.
This is an in-office position located in Newport News, VA.
Key Responsibilities
- Provide day-to-day support for Yardi and other property management software applications.
- Troubleshoot system issues, user questions, and data discrepancies.
- Assist with workflow and system configuration.
- Support accounting, operations, and property management teams with software-related questions and requests.
- Participate in software testing, upgrades, and new feature implementations.
- Assist with system setup and data transitions for property acquisitions and dispositions.
- Assist the Integrations and Project Manager in supporting third-party software integrations and work with vendors to resolve issues.
- Create and update knowledge base and procedures.
- Help identify opportunities to improve processes and system efficiency.
- Work collaboratively with internal departments and external vendors on projects and ongoing support.
Qualifications
- 3–5 years of experience supporting Yardi or another property management software platform (MRI, Entrata, RealPage, or similar).
- Preferred experience in the multifamily housing industry.
- Strong troubleshooting, critical thinking, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritize multiple tasks and work independently.
- Comfortable working with cross-functional teams and building positive working relationships.
- Strong organizational skills and attention to detail.
- Willingness to learn new systems and processes.
Preferred Qualifications
- Experience supporting accounting or property management software.
- Experience with software implementations, upgrades, or data conversions.
- Basic understanding of property management or accounting processes.
What We're Looking For
- A proactive, dependable team member who enjoys helping others.
- Someone who takes initiative and can work independently with minimal supervision.
- Strong analytical and critical thinking skills.
- A collaborative individual who works well across departments.
- A continuous learner who is interested in improving processes and technology.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
- Professional development opportunities
Drug Free Workplace/EOE
Skills Required
- 3-5 years supporting Yardi or another property management software platform (MRI, Entrata, RealPage, or similar)
- Strong troubleshooting, critical thinking, and problem-solving skills
- Excellent communication and customer service skills
- Ability to prioritize multiple tasks and work independently
- Comfortable working with cross-functional teams and building positive working relationships
- Strong organizational skills and attention to detail
- Willingness to learn new systems and processes
- Preferred experience in the multifamily housing industry
- Experience supporting accounting or property management software
- Experience with software implementations, upgrades, or data conversions
- Basic understanding of property management or accounting processes
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What We Do
Headquartered in Newport News, Virginia, we employ over 1,000 team members and service our business commitments from four regional offices throughout Virginia, Maryland, North Carolina and Georgia. We are specialists in all aspects of multifamily property management, commercial brokerage and commercial asset management. Drucker + Falk is recipient of numerous national honors and awards including recently being named as among the "Top Ten Best Places to Work in Multifamily" by the Multifamily Leadership Summit. But as third party fee managers and commercial services providers who are proud of our rich history and success in this industry, our source of greatest pride is in the long tenured relationships we continue to enjoy with our clients, many of whom have been with us for more than 40 years when our professional association began with a handshake.
