XDR Onboarding Program Specialist

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 9,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

With direction from the Manager of Sales Enablement, your responsibilities would include providing sales skills training through a combination of sales methodologies and sales processes, MaintainX sales tech stack training, and facilitating new hire progress through online and in-person training sessions. The XDR Onboarding Program Specialist would help identify challenges new sales BDR and SDR hires face on-the-job, and conduct skills gap analysis. They would recommend ways to increase productivity, improve ramp time and perform the initial 30-day reviews that would represent their progress through and final graduation from the ramp program.

What you’ll do:

• Own the new hire onboarding experience for the BDR and SDR teams and provide support, mentorship, and training through the first 4 weeks of employment
• Improve ramp time with practice sessions and by on training sales methodologies, process, soft skills, tech stack skills, and product / industry knowledge
• Work in collaboration with the BDR and SDR managers, and Enablement team members to organize both online and in-person training
• Conduct skills gap analyses to identify areas of improvement
• Listen to recorded / live calls, and document the use of sales process for future coaching
• Assist in producing digital educational material (e.g., BDR and SDR Sales Playbooks, LMS training videos, etc.)
• Monitor sales objectives and results and maintain updated records of training sessions
• Participate in performance reviews sessions with the respective BDR and SDR managers to discuss individual and team strengths and weaknesses in order to continuously improve training effectiveness
• Report on impact of training programs (e.g., sales achieved throughout training)

About you:

• Must possess a warm, engaging, credible and knowledgeable personality
• Minimum one (1) year experience working in SaaS (Software as a Service) as a BDR and/or SDR
• Experience as a quota-carrying Account Executive and/or Account Manager is a plus
• Experience in sales training and coaching is a plus (i.e. sales teaching, coaching and/or facilitation)
• Experience working with and ramping reps in a fast-growing sales startup environment
• Excellent knowledge of training methods as well as organizational change management expertise
• Strong working proficiency in Salesforce, Outreach, and Zoominfo, Chorus/Gong an asset
• Ability to write effective copy, instructional text, audio scripts/video scripts
• Experience with video creation considered an asset

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• RRSP program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
• We believe in meritocracy, where ideas and effort are publicly celebrated

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.