The Role
Administers worksite and group insurance accounts, including billing reconciliation, policy changes, employer inquiries, contract generation, eligibility issues, delinquency monitoring, and client relationship support. Ensures compliance with applicable regulations, resolves account issues, supports new business setup, participates in process improvements, and maintains customer service standards. This is a hybrid position based in Lincoln, Nebraska, requiring three days onsite weekly.
Summary Generated by Built In
Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers
ESSENTIAL FUNCTIONS30% Responsible for providing high level of service to worksite and group administration clients, which includes:- Understanding worksite and group products, policies and procedures, including bill reconciliation;
- Knowledge of electronic billing portal, promoting of and understanding of the functionality on both the Assurity billing side and group bill reconciliation side;
- Reconciling worksite and group and individual list bills accurately and timely and assisting other team members as needed;
- Providing information and guidance to employer clients on worksite and group policy provisions and company procedures;
- Following daily schedules for appropriate telephone coverage; and
- Ensuring compliance with company, state and federal regulations, including privacy regulations relating to customer information.
30% Responsible for daily production of worksite and group administration to meet customer service standards and measurements, which includes:
- Following and meeting established customer service standards and levels;
- Handling employer clients’ inquiries, requests, and relating to premium payments, billing schedule, billing modes, accounting breakdowns, reinstatements, benefit add/delete, surrender/terminations, employee bank drafts, loans, premium refunds, policy suspense, and general maintenance;
- Follow worksite and group products, policies and procedures when it comes to underwriting and WS Client Service procedures;
- Handling employer clients’ requests relating to tobacco change, benefit increases, benefit decreases, and adding and removing dependents:
- Knowledge of Policy Change underwriting rules and procedures, based on State, product, and employer/group and the ability to apply those specific rules when evaluating and approving the policy change requested.
- Ability to determine the new rate once the policy change is completed by reviewing the employe’s plan design and offer letter.
- Following procedures when reversing premiums to correct date of change and ensuring a refund is set if applicable:
- Coordinating with the worksite and group administration case set-up/initial bill setup for new business processing department by making a welcome call to the employer to ensure smooth transition for bill reconciliation;
- Generating and approving group contracts;
- Assisting the claims department as needed with group contract and eligibility issues;
- Monitoring delinquent group report and completing all administrative functions, including policy cancellations relating to policies on this report; and
20% Responsible for relationship-building activities with employer clients, which includes:
- Being knowledgeable about products, procedures, and billing in order to handle all employer service requests;
- Knowledge of employer clients’ business and any other relevant business information;
- Ability to handle conservation efforts;
- Tracking and monitoring employer clients’ requests, follow-ups and outcomes;
- Assisting with employer and/or policyholder mailings and communications; and
- Staying abreast of industry-related developments and activities.
20% Preforms other functions, which includes:
- Process improvement planning and implementation;
- Assisting with and participating in team functions and events for the worksite and group administration department; and
- Serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS- Three to five years of experience in business or related field required.
- Professional oral and written communication skills required.
- Decision-making ability required.
- Knowledge of worksite and group administration products, policies and procedures beneficial.
- Word processing and spreadsheet software proficiency required.
- Accounting experience beneficial.
- Proven relationship-building skills.
- Telephone and customer service skills.
- Negotiation and conflict management skills.
- Ability to solve problems, analyze situations and make decisions.
- Ability to organize/prioritize a wide variety of information and meet deadlines.
- Ability to work independently.
- Consistent and reliable attendance Is an essential function of this position.
- Talent required in values, work intensity, achiever, positivity, resourcefulness, command, relationship, and exactness.
- Associate degree, trade school certification or equivalent in related field required.
- Timely progression of completion of LOMA classes for ACS, PCS & FLMI designations.
- May require work in excess of 40 hours per week in order to complete functions of position.
- Following daily work schedules for appropriate coverage.
- Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays, if desired.
Skills Required
- Three to five years of experience in business or a related field
- Professional oral and written communication skills
- Decision-making ability
- Word processing and spreadsheet software proficiency
- Associate degree, trade school certification, or equivalent in a related field
- Timely progression toward ACS, PCS, and FLMI designations through LOMA classes
- Knowledge of worksite and group administration products, policies, and procedures
- Accounting experience
- Relationship-building skills
- Telephone and customer service skills
- Negotiation and conflict management skills
- Problem-solving, analysis, and decision-making skills
- Ability to organize and prioritize information and meet deadlines
- Ability to work independently
- Consistent and reliable attendance
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
As a mutual organization, Assurity was founded on the simple concept of people coming together to support each other in moments of need. We continue our mission of helping people through difficult times by providing affordable insurance protection that is easy to understand and buy. Our financial stability has stood the test of time. It shows our commitment to be there when our customers need us. Owned by our policyholders, we conduct our business to serve only their best interests. Whether paying benefits, offering service with a human touch, giving back to our community, or practicing sustainable habits that provide for our planet, we embrace our capacity to improve lives. We all share in the future we create, and Assurity believes in using our business as a force for good.
