Site Manager
Position Profile
Accountable for the daily operations of a small to medium-sized site and management of a small team. Oversees contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. Responsible for assessing talent, supporting employee career development, conducting performance management activities, and providing employee counseling with support from assigned leadership.
Job Duties and Responsibilities
• Manage the daily operations of a small to medium-sized site while supervising a small team of direct reports.
• Prioritize multiple competing responsibilities while communicating team goals and fostering a positive work environment that supports employee retention.
• Demonstrate working knowledge of Ricoh products and services by effectively utilizing existing solutions and identifying alternative opportunities when appropriate.
• Manage production labor percentages by achieving company-established goals for production and quality control labor.
• Improve operational quality through the effective implementation and management of Ricoh Service Excellence tools.
• Ensure achievement of Service Level Agreements (SLAs) by collaborating with customers to improve business processes, with support from the AOM, ESM, or NOM.
• Create and maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys, emphasizing customer retention and service excellence.
• Ensure operational quality by supporting achievement of audit, compliance, and deadline standards through the use of best practices and available tools.
• Maintain proper staffing levels by aligning employee skills and equipment resources with production demands.
• Motivate employees and recognize accomplishments in a timely manner through Ricoh Recognizes programs.
• Clearly communicate job expectations and performance standards through training, cross-training, coaching, counseling, direction, and evaluation of team members.
• Identify training and performance objectives and support employee growth through Individual Development Plan (IDP) management.
• Evaluate team member performance and provide career development and training opportunities.
• Maintain regular communication and formal contact with customers on a daily basis.
• Possess a thorough understanding of client requirements, with support from the AOM, ESM, or NOM.
• Identify service delivery gaps or scope changes and adjust process documentation to align with customer and Ricoh requirements while meeting financial objectives.
• Facilitate resolution of pricing, order processing, and invoicing issues by coordinating with the sales department.
• Create and support site reporting, customer presentations, and business reviews to ensure compliance with contractual obligations and value-added reporting requirements, with support from the AOM, ESM, or NOM.
• Perform other duties as assigned.
Qualifications (Education, Experience, and Certifications)
Required
• High school diploma or GED.
• 3-5 years of experience in a related field (B2B and/or technical environment).
• 3-5 years of customer-facing experience.
• Demonstrated high-level knowledge and understanding of technology.
• Proficiency in Microsoft Office 365 applications.
Preferred
• 2+ years of management experience.
Knowledge, Skills, and Abilities
• Strategic thinking and problem-solving abilities.
• Ability to present information to medium-sized groups.
• Strong complex problem-solving skills.
• Professional customer service skills.
• Technical aptitude.
• Excellent written and verbal communication skills.
Working Conditions, Mental and Physical Demands
• Work is typically performed in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are diverse and may require interpreting, comprehending, and applying complex information, data, and instructions, as well as preparing and communicating detailed information.
• Position may require extended periods of standing, walking, bending, reaching, stretching, climbing, and similar physical activities.
• Ability to lift or move items weighing up to 50 pounds.
• Moderate manual dexterity required, including regular use of calculators, keyboards, hand tools, and eye-hand coordination.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- 3-5 years of experience in a related field, preferably in a B2B or technical environment
- 3-5 years of customer-facing experience
- High-level knowledge and understanding of technology
- Proficiency in Microsoft Office 365 applications
- 2 or more years of management experience
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
