Workplace Planning Consultant

Posted Yesterday
Be an Early Applicant
Hiring Remotely in Raleigh, NC, USA
In-Office or Remote
55K-76K Annually
Junior
Fintech • Payments • Financial Services
The Role
Provides phone-based retirement planning guidance to customers experiencing key employment changes. Explains 401(k), IRA, and retirement plan options, compares solutions to savings goals, educates customers, and deepens relationships with Empower. The role requires customer service, relationship management, performance-oriented experience, FINRA licensing or registration eligibility, and the ability to work remotely with reliable high-speed internet.
Summary Generated by Built In

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

This role is eligible for a $5,000 sign on bonus for candidates who are already fully licensed!  Sign-on bonus eligibility applies to candidates who apply on or before September 30.

As a Workplace Planning Consultant, you will be part of our growing Empower Personal Wealth consultation team, providing support to our customers at key life moments. Our Workplace Planning Consultants provide guidance on available account options for our customers’ retirement savings goals, such as 401K and IRA products.

At Empower, we believe in owning your career. New Consultants will have the opportunity to promote to a Senior Workplace Planning Consultant, increasing your overall income potential. The compensation package includes a base salary plus bonus, creating the opportunity to earn a generous paycheck. The bonus compensation component will be variable and tied to specific metric-related goals set by Empower.

What you will do:

  • Provide over the phone guidance at key life moments to our customer, such as starting or ending employment regarding their employer-sponsored retirement account
  • Discuss available account options, such as 401K and IRAs, to align to customer’s retirement savings goals
  • Educate our customers on information specific to their retirement plan, comparing options to best support their savings goals
  • Focus on deepening customer’s relationship with Empower

What you will bring:

  • Bachelor's degree or an equivalent combination of education and professional work experience
  • Minimum of 1 year experience in performance/goal-oriented roles, ideally in asset growth and retention
  • Current FINRA licenses and/or ability to successfully obtain FINRA 7, 63 & 65 (or 66) registrations within corporate-established timelines and complete FINRA fingerprinting upon hire
  • Motivated, self-starter with the ability to learn new information quickly and independently
  • Demonstrated relationship management and customer service skills
  • Problem-solving skills and ability to engage with customers, ask questions, share thoughts, and offer solutions

What will set you apart:

  • Previous experience with inbound and/or phone-based consultation
  • Proficiency with Microsoft Suite of Products (Word, Excel, PowerPoint, Excel, etc.)
  • Ability to quickly learn new systems and prior experience with Salesforce a plus
  • Good understanding of IRAs, retirement investment products/services and the qualified retirement plan environment
  • A growth mindset to meet company and team goals

This position can be done remotely. 6:00 am to 7:00 pm MT are our operating hours, and shifts are assigned based on business need.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$55,300.00 - $76,075.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

10-01-2026

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Skills Required

  • Bachelor's degree or equivalent combination of education and professional work experience
  • At least 1 year of experience in performance- or goal-oriented roles, ideally involving asset growth and retention
  • Current FINRA licenses or ability to obtain FINRA Series 7, 63, and 65 or 66 registrations within established timelines
  • Complete FINRA fingerprinting upon hire
  • Motivation, self-direction, and ability to learn new information quickly and independently
  • Demonstrated relationship management and customer service skills
  • Problem-solving skills and ability to engage customers, ask questions, share thoughts, and offer solutions
  • Previous inbound or phone-based consultation experience
  • Proficiency with Microsoft Office products
  • Ability to quickly learn new systems
  • Previous Salesforce experience
  • Understanding of IRAs, retirement investment products and services, and qualified retirement plan environments
  • Growth mindset to meet company and team goals
  • Authorization to work for any employer in the United States without visa sponsorship
  • Reliable high-speed internet with a wired connection and suitable home workspace for remote work

Empower (empower) Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Empower (empower) and has not been reviewed or approved by Empower (empower).

  • Retirement Support A 401(k) match up to 6% plus potential discretionary contributions and no‑cost financial planning signal strong retirement support. This focus on retirement consistently elevates the value of the total rewards package.
  • Healthcare Strength Comprehensive medical, dental, and vision coverage with mental‑health resources, wellness incentives, and HSA contributions indicates a robust health offering. Multiple plan options and supportive services (such as virtual care and second opinions) expand access and utility.
  • Leave & Time Off Breadth PTO programs (including Responsible Time for exempt roles), paid holidays, floating days, and paid volunteer hours offer strong time‑off coverage. These features contribute materially to overall compensation value.

Empower (empower) Insights

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The Company
HQ: Greenwood Village, CO
11,963 Employees

What We Do

Built on a foundation of trust, integrity and promise, we proudly serve over 71,000 outstanding organizations and more than 17 million individuals. ¹ We take great pride in helping people with saving, investing and advice, while providing them with the tools and resources they need to help reach their financial goals. We’re continuing to grow — and innovate — every day. Our mission is to empower financial freedom for all. That mission starts by delivering advice, personalized guidance and critical support. We strive to meet the unique needs of everyone we serve and embrace the opportunity to inspire them along their journey. Disclosures: https://www.empower.com/social-media

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