Workplace Operations Lead

NerdWallet, Inc. is seeking an experienced Office Lead to join our team!

You will work closely with the Leaders in the New York office and be responsible for overseeing the office's day-to-day operations, ensuring smooth and efficient operations. This role requires excellent communication skills, strong multitasking abilities, and a proactive, friendly approach that brings positivity and pride to every interaction.

A successful candidate will take ownership of the office, anticipate needs and thrive on keeping things in order. They’ll bring structure and energy to a busy, fast-paced office — someone who notices what needs to be done, acts quickly, and follows through to completion.

• Own all aspects of daily office operation — ensure cleanliness, readiness, and professional presentation of all workspaces.

• Greet and host guests; manage visitor logistics, sign-ins, and meeting room readiness.

• Maintain office supplies, food and beverage inventory, and other items that support day-to-day needs.

• Partner with onsite leadership, IT, Recruiting, and HR teams for onsite tasks.

• Assist with any setup for internal meetings, visiting teams, investor visits, and board meetings.

• Liaise with building management for maintenance and access issues.

• Support your in-office colleagues with ongoing tasks and projects.

• Oversee a team member operating the Phoenix office.

• Handle mail and courier services — collect, sort, and distribute deliveries promptly.

• Resilient: Able to thrive in a fast-paced environment, with an aptitude for time management, organization and communication. Steady under pressure, positive, and adaptable.

• Proactive: Take initiative, follow through reliably, and work with a sense of urgency. Anticipates needs — doesn’t wait to be told.

• Detail-oriented: Achieve thoroughness and accuracy when completing a task and make a conscious effort to understand causes instead of just the effects.

• Articulate: Build effective working relationships with teams through clear, reliable verbal and written communication.

• Dependable: Possess a strong understanding and ability to handle confidential information.

• Balanced personality: Polished enough for executives, grounded enough for everyday needs.

• 5+ years of administrative or office management experience, ideally in a dynamic or fast-paced environment.

• Proven ability to handle multiple priorities with efficiency and calm.

• Strong organizational and time-management skills; meticulous attention to detail.

• Clear and confident communication skills, both written and verbal.

• Experience with Google Workspace and Slack.

• Independent, proactive, and comfortable making smart decisions without waiting for direction.

• Exercises good judgment, tact, and discretion in all interactions.

• This role will be based in New York, New York and in-office 5 days per week.

Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?)

• Industry-leading medical, dental, and vision health care plans for employees and their dependents

• Rejuvenation Policy – Flexible Vacation Time Off + 11 holidays + holiday company shutdown

• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care

• Mental health support

• Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests

• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution

• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend)

• Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends)

Have Some Fun! (Nerds are fun, too)

• Nerd-led group initiatives – Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities

• Hackathons and team events across all teams and departments

• Company-wide events like NerdLove (employee appreciation) and our annual Charity Auction 

• Our Nerds love to make an impact by paying it forward – Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match

Plan for your future (And when you retire on your island, remember the little people)

• 401K with 4% company match

• Be the first to test and benefit from our new financial products and tools

• Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar

• Disability and Life Insurance with employer-paid premiums

If you are based in California, we encourage you to read this important information for California residents linked here.

NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment.  

NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice.

NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see:

• E-Verify Participation Poster (English+Spanish/Español)

• Right to Work Poster (English) / (Spanish/Español) 

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