Workplace Experience Specialist

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. 

With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

• In-office Monday through Friday during standard business hours with flexibility to work outside of standard hours as needed 
• Be the main point of contact for workplace operations, focusing on providing a positive experience for team members and guests.
• Manage inbound and outbound USPS mail, packages, and various carrier deliveries. 
• Oversee the day-to-day appearance of our facilities to ensure our physical spaces are clean, functional, and presentable at all times; proactively ensure any facility issues are resolved quickly.
• Monitor the Freshservice ticketing system for the Boston office and follow the process of assigning tickets to the appropriate team member.
• Coordinate the content collection and updating of our knowledge-sharing pages for the internal team playbook and external employee information pages.
• Lead daily workplace operations, utility services and ensure a safe and healthy work environment, including communicating updates in a timely manner.
• Assist in vendor management to ensure the office remains well-supplied and operates seamlessly.
• Plan and execute engaging initiatives & events to build internal culture, such as company happy hours, team-building opportunities, and in-office programming.
• Assist with new hire onboarding.
• Perform ad hoc projects and tasks.

• Prior experience in Reception, Hospitality, or Customer Service role
• Ability to work from our office Mon-Fri
• Customer service oriented
• A problem solver 
• Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
• Technological literacy and ability to quickly learn and navigate new tools (MS Office, Google Mail, Slack, Zoom, Envoy, Ticketing systems, etc.)
• Super-flexible, adaptable, practical, and agile
• Experience in assisting with office relocations is a plus, although not required.
• Ability to work independently, follow directions, and work well as part of a team
• Proactive and assertive approach to completing  tasks and responsibilities; excel at anticipating needs
• Excellent time management skills, ability to multitask and prioritize work.
• Willing to travel on rare occasions - 0%-5%

• Onsite in our Boston office Monday-Friday

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is $65,000 to $70,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. 

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.