Workplace Experience Specialist [Temporary]

Our Mission: 

To actively connect people to their next great opportunity.

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

This is a temporary full-time 6-month position with the possibility to convert to full-time. As the Workplace Experience Specialist, you will help create a positive and welcoming environment both in the office and online by supporting daily office operations and assisting with digital tools and processes. You will provide essential support for employees’ needs, whether in-person or virtually, ensuring smooth operations across both workspaces. This role involves collaborating with various teams to enhance the overall workplace experience.  This is an in-office role that requires you to work on-site at our Santa Monica office five days a week, with occasional travel to our Phoenix office and other events as needed.

Key Focuses:

• Maintain a professional presence at the reception desk to greet employees, visitors, and vendors while providing answers and guidance as needed
• Manage workplace services, including office access, badge distribution, parking access, and general office inquiries
• Oversee office operations such as supply management, janitorial coordination, and maintaining a clean, organized workspace
• Support catering and food programs, including daily snack and beverage offerings and lunch orders
• Handle incoming and outgoing mail, deliveries, and FedEx shipments, ensuring timely distribution
• Triage and respond to email inquiries related to office access, visitor coordination, meeting requests, catering, and special travel accommodations
• This position requires timely arrival to ensure the front desk is staffed and operational during business hours.  Regular work hours are 8:30am PT - 5:00pm PT and reliability in attendance is essential
  Minimum Qualifications:

• 2+ years of experience in a customer service or administrative support role
• Ability to work in our Santa Monica office five days a week
• Proficiency in Google Suite (Gmail, Drive, Docs, Sheets, Calendar)
• Strong organizational and multitasking skills with keen attention to detail
• Excellent verbal and written communication skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Problem-solving mindset with the ability to adapt to last-minute changes

Preferred Qualifications:

• Experience managing workplace experience programs or office operations in a corporate environment
• Familiarity with workplace access systems, such as badge management software or visitor registration tools
• Experience handling mailroom logistics, including FedEx and other shipping services

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Paid sick time off
• Employer-matched 401(k) plan

The US base pay range for this temporary contract position is $25.25/hr-$37.25/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.