Workplace Experience Senior Coordinator

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. 

“I can influence my income.” 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. 

“I can lead a full life.” 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. 

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options 

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love 

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones 

“I can succeed as a Workplace Experience Senior Coordinator at Capital Group.”

As a Workplace Experience Senior Coordinator based in our Toronto location and remote support of our Montreal location, you are the face of the office. Your excellent communication and interpersonal skills deliver a warm, polished, and highly responsive experience for associates and visitors alike. You combine hospitality excellence with white glove operational expertise to create an environment where associates and clients feel welcomed, supported, and cared for while ensuring behind‑the‑scenes operations run seamlessly. You have the ability to work at both strategic and operation levels with attention to detail. Bring innovation and creativity to deliver best in class client experience. Candidate should be able to demonstrate where they have added client experience value in previous employment.

This role is ideal for a hospitality-driven professional who thrives in a visible, high-impact position and enjoys ownership, real-time decision-making, and delivering exceptional service. You'll put your skills to use in operational support, event planning, vendor negotiations and management, and global relationship building in a department that thrives on collaboration.  You are comfortable working independently and leading initiatives with minimal direction.

This position does require you to work in office 5 days a week. On occasion, you may have the flexibility to work remote on Friday, based on the demand of the role. 

Technical Skills:

• You have strong computer skills.

• Microsoft Office proficiency required. 

Skillsets:

• Customer-Centric:  Strong customer service orientation. With a deep understanding and commitment to delivering exceptional client service.

• Communication: Excellent in written and verbal communication and interpersonal skills to interact effectively with clients, visitors, and stakeholders.

• Adaptability: Ability to adapt to changing client needs and operational requirements.

• Flexibility:  Ability to multi-task, project manage and stay organized.

• Data Analysis: Utilize data and feedback to identify issues/trends and makes recommendations for improvement, implementing changes as needed.

Why Join Capital Group?

Workplace Experience at Capital Group delivers innovative, flexible, and business-driven support that enables our teams to thrive. As a Senior Coordinator, you’ll play a key role in shaping the workplace experience—bringing our culture to life through service excellence, operational rigor, and continuous improvement.

Capital Group is committed to inclusive hiring practices and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

“I can apply in less than 4 minutes.”  

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.  

“I can learn more about Capital Group.”  

 At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.  

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Capital offers a competitive compensation package that includes eligibility for two bonus programs and a contribution to the group retirement plan (subject to requirements of each plan). 

You can learn more about our compensation and benefits here. 

Temporary positions are excluded from the above-mentioned compensation and benefit plans. 

For Quebec based roles: As this role will closely collaborate with colleagues in offices throughout North America, it is a necessary requirement for the candidate to speak English. 

This job posting is to hire for a current vacancy.  

We use Artificial Intelligence (“AI”) enhanced tools that include features to help us match the skills and interests that applicants provide in their resume and job application to the position requirements. Such AI features support our hiring team to make final hiring or assessment decisions. All AI features utilized in our technologies include a human in the loop approach. 

We welcome and encourage applications from people with disabilities. If you require accommodation during the recruitment and selection process, please let our Talent Acquisition team know.  

We are an equal opportunity employer, which means we comply with applicable laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of a protected ground, including race, religion, age, gender, disability, sexual orientation and marital/family status.

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