Workplace Experience Manager

The Team:

The Workplace Services team is a fun and collaborative global team. We are excited to see the team get more professional as we grow and are looking for people ready to help us continue to build a world class workplace experience!

The Role:

As the Workplace Manager for our New York City HQ, you’ll be overseeing one of our most important and most dynamic offices in the portfolio. Our office is on the 70th floor of the World Trade Center, the view and beautiful design of the space will be your backdrop for a bustling hybrid work environment. In this role, you will be empowered to create, scale and elevate the experience of every employee or external guest. The right person for this role is someone who is excited by challenges, can think on their feet and keep their cool in all situations. We want our team to feel valued and think big. An amazing workplace experience is a huge part of that and you would be the face of that experience. If you like how this sounds so far check out the details below and get in touch with us!

The work you’ll do:

• Draft, articulate and execute workplace strategy in New York City office based with focus on hospitality and experience as well as effective functioning of the space
• Effectively manage a team of external contractors, service providers and suppliers who are impacting the site operations (receptionists, day porters, cleaning staff, property management, etc.)
• Develop and drive adequate stakeholder communication strategy for the site relevant, workplace topics
• Support the works of the site management committee and proactively work on driving the engagement of the office by taking part in, or, leading local initiatives
• You will have full responsibility for the development of the necessary workplace budget for NYC office as well as to be accountable for its appropriate execution
• Balancing a wide range of long-term projects to improve the day-to-day operations of your local office. Projects range from cultural initiatives, space optimization, seasonal programming, food and beverage standards and internal tool management.
• Partnering with other functions in the organization like IT, People team, BRGs, Leadership representatives in order to deliver a world-class employee experience.
• Show continuous presence and ownership for all people & customer facing areas and event spaces.
• Local vendor Management including contract and relationship management.
• The monitoring of optimal office space planning and provisioning of utilization - recommendations including end-to-end project management of office relocations, move logistics, expansions or densifications

The qualifications you need:

• 5+ years of office management experience, preferably in a fast-paced tech environment, hotel, or professional services environment where hospitality and experience is an imperative.
• A high level of service orientation, as well as strong time-management and problem-solving skills.
• Leadership and administrative skills, computer knowledge and a basic financial understanding.
• Self-starter, creative, enthusiastic, committed and determined.
• Reliable, accurate and detail-oriented with a proactive and professional
• Can-Do attitude that can still have fun and see the humor in things.
• Excellent IT troubleshooting skills. Experience with Zoom, polycom systems - Mac, PC, G-Suite and space management systems is preferred.
• Ensure confidentiality and discretion whenever necessary.

Location: This position is based on-site in the New York office.