What you will do
As Workplace Experience Lead, you will play a pivotal role in delivering the best workplace experience to Doctolib's team in Italy. You will work directly with the global Experience Team and support the Facilities Team, aiming to ensure the security, health, comfort and well-being of every colleague at Doctolib.
As Workplace Experience Lead, you will responsible for:
- Managing the soft services (e.g., food & beverages, gym, reception, cleaning, security), being the point of contact for local employees.
- Managing the ticketing system, ensuring internal requests are responded to in a timely manner.
- Organizing local events with vendors, creating internal activities to improve office life and teamwork, in line with the agreed budget.
- Monitoring vendor performance, managing efficiency through quarterly business reviews with KPIs/SLAs, conducting regular audits and taking action if needed, while ensuring timely and accurate invoicing by all partners.
- Supporting the Facility Team based in France by managing and tracking local facility operations, scheduled maintenance, work completion and crisis management, while ensuring proper communication with the Facility Team and local leadership.
- Administering compliance tasks, maintaining contact with the property and landlord for operational matters and supporting subtenant requests as related in our engagement.
- Overseeing and managing operational budgets, ensuring data accuracy and proposing cost optimization and savings initiatives.
- Acting as a team player across departments to ensure consistency and best practices with Facilities, IT, HR, Procurement, People Engagement and Finance.
- Managing Workplace Experience communication through our internal channels.
- Supporting operational improvement for our internal processes.
Who you are
If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
You could be our next teammate if:
- You have 3+ years of experience working in hospitality, retail, technology companies, start-ups with emphasis on facilities, corporate services or workplace environment.
- You are comfortable working with the highest standard of excellence.
- You are not afraid to have fun with your job and bring enthusiasm, dedication and a collaborative spirit.
- You act as a trusted partner and build relationships with internal clients and cross-functional teams to enhance the employee experience.
- You have fluency in English and Italian; proficiency in French is a plus.
What we offer
- Office based role.
- Reimbursement of public transportation.
- Lunch tickets.
- Wellbeing program (free mental health and coaching offer with our partner moka.care).
- Sport Partnership with FitPrime.
Hiring process
- First interview with the Talent Acquisition Partner.
- Hiring manager interview with the Workplace Experience Director.
- Final interview onsite.
Top Skills
What We Do
Since Doctolib's creation in 2013, we have had one purpose: strive for a healthier world.
1. We aim to improve the daily lives of care teams by providing them with a new generation of technologies and services.
2. We aim to improve health for all, by offering a fast and frictionless journey for all care episodes, creating new ways for people to receive care and empowering them to become actors of their health.
At Doctolib, we are honored to work in the healthcare field and we believe that innovation in healthcare should be handled differently. We apply 4 guiding principles in everything we do:
1. We create helpful solutions for care teams and people.
2. We serve everyone equally and create well-designed and accessible technologies.
3. We team up with our users to strive for a healthier world and act as one team.
4. We protect our users' privacy. It’s their health, their data.
To achieve our purpose, we are assembling a team dedicated to improving healthcare, with a human-centric approach and an entrepreneurial mindset.
www.doctolib.com