Chewy is seeking a Workplace Experience Facilities Manager to join the pack! This role is highly visible as often the first point of contact for clients, associates, and guests. You will be responsible for delivering outstanding customer service while coordinating an outstanding work environment. The ideal candidate will create an engaging, productive, and positive overall employee experience within a company's physical spaces, focusing on hospitality, communication, events, and the physical office environment to enhance employee satisfaction, well-being, and retention.
You will be expected to support leadership teams and managers, as well as work with building management and vendors. This person will brainstorm new insights to ensure consistency of experience and culture among Chewy facilities.
What You'll Do
- Implement a comprehensive approach to developing and leading the physical environment at your HUBs, including new improvements and workplace experience initiatives.
- Lead the delivery of an outstanding employee experience through high-touch customer service, driving efficiency, engagement, and satisfaction. Take point in maintaining office culture and morale.
- Lead all operations programs related to mail, janitorial upkeep, catering, reception, and security & safety.
- Handle any budget and spend for your office.
- Lead all aspects of/assist with internal office moves and new hire coordination, seating plans, blocking plans, department head count verification, space requests, and hotel desk management.
- Partners with event coordination by crafting action lists, event schedules, allocating team support, and leading budgets.
- Maintain metrics to track the number of projects, budgets, schedules, and performance for all responsibilities.
- Work with office coordinators on a day-to-day basis.
- Supervise and coordinate preventative and emergency maintenance/repair work assignments performed by external technicians, vendors, and contractors performing building maintenance, security, and janitorial work.
- Maintain a relationship between landlords/property managers.
- Build strong collaborative relationships with the regional operations, Office Managers, and leadership, as well cross-functional teams to support and grow the business.
- Build and deliver team goals, repair and maintenance expense plans, annual capital re-investment plans, and work order service levels.
- Partner with Recruiting and HR to provide support with New Hire Orientations, Batch Interviews, and Recruiting/Networking events across multiple sites.
- Acts as an authority with a variety of facility operations, practices, and procedures.
- Similar dual-site management may be required for other locations, to be specified on a site-by-site basis.
What You'll Bring
- Minimum of 5+ years of experience in comprehensive facilities support, with experience leading vendors and delivering top-notch customer service while developing an outstanding work environment.
- 5 years of experience in a workplace or corporate facilities environment.
- Bachelor's Degree, or equivalent.
- Ability to effectively work in a fast-paced environment under constantly evolving priorities and demands.
- Proficient in Microsoft Office Suite, Workday, ZOOM, and IOFFICE etc.
- Demonstrated history of applying strong organization and communication skills when dealing with employees and senior leadership.
- Ability to work nights and weekends as needed.
- Ability to travel up to 20%.
Physical Requirements:
- Have the capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more)
- The ability to move around the facility, including walking, events, standing, and possibly climbing stairs or ladders for an excessive amount of time
- Will have the ability to bend, stoop, kneel, and crouch for tasks like inspecting equipment, performing, and accessing low storage areas etc.
- Standing and sitting, for extended periods during inspections or maintenance tasks, as well as sitting for desk work and administrative duties
Does this sound like you? We would love for you to apply!
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The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$76,000-$114,000 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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