Workplace Experience Director

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
The Workplace Experience Director leads a broader workplace experience function across multiple offices, locations, or service areas, with responsibility for service delivery, manager effectiveness, team capacity, vendor performance, and operational consistency. The role drives alignment in workplace standards and service practices across locations, strengthens leadership across workplace teams, and owns cross-office workplace standards, vendor governance, and service continuity to ensure a consistent workplace experience.
WHAT YOU'LL DO

• Drive workplace experience delivery across multiple offices, locations, or service areas to ensure consistent execution of workplace services and alignment to operational priorities
• Manage and develop manager-level and senior workplace talent, including coaching, performance management, and development planning
• Oversee staffing capacity, workload allocation, and service coverage across workplace teams to maintain service levels and operational responsiveness
• Reinforce and elevate workplace service standards, operating practices, and employee experience expectations across the broader function
• Partner with senior stakeholders to align workplace services strategy, office operations, and employee experience priorities to business needs
• Drive cross-location coordination to address escalated workplace issues, service disruptions, or stakeholder concerns with broader operational impact
• Own vendor governance across locations - performance reviews, SLA adherence, renewal recommendations, risk management
• Oversee higher-complexity vendor relationships and service delivery issues across locations, ensuring alignment to service expectations and operational needs
• Drive implementation of process improvements, standardization efforts, and operational enhancements across workplace teams and locations
• Guide managers in handling day-to-day team leadership, employee development, performance discussions, and workforce planning
• Establish consistent approaches to onboarding, training, and capability building across workplace experience teams
• Represent the workplace experience function in cross-functional discussions related to office operations, employee experience, service continuity, and operational readiness
• Cultivate a collaborative, innovative, and professional team environment
• Perform other duties as assigned

WHAT YOU'LL BRING

• A university degree or equivalent experience with at least ten years in the field, demonstrating advanced technical and operational expertise
• Advanced technical and operational expertise in the relevant discipline, typically demonstrated through extensive experience leading managers, multi-team operations, or broad service portfolios
• Ability to lead multiple teams, managers, or broad service areas to achieve operational goals that directly impact short- to mid-term functional performance
• Ability to make decisions on resource allocation, workforce planning, process improvement priorities, and service delivery models
• Ability to address complex, cross-functional operational problems requiring significant analysis, stakeholder coordination, and judgment
• Strong communication skills to regularly engage senior internal stakeholders, external clients, vendors, and cross-functional partners

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States , visit ZS US office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
Work Authorization:
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
To complete your application:
An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Salary: $170,000.00 - $190,000.00