Role Purpose
This role exists to make the SafetyCulture Manila office a place people genuinely want to be — owning the day-to-day workplace experience, the annual events and culinary program, and the health, safety, and business continuity standards that keep the office running smoothly and compliantly.
Key Responsibilities
● Own the end-to-end Manila office experience — facilities, procurement, and pantry/office inventory — ensuring the space is always welcoming, organised, and friction-free
● Create a standout arrival experience for guests and new starters alike, from visitor check-in, room setup, and catering to onboarding logistics (desks, building access, welcome kits) so every visit and every new hire starts strong
● Own the annual events and culinary program, partnering with providers to deliver a calendar of on- and off-site initiatives — including the end-of-year event and milestone celebrations — that keeps employees engaged and connected
● Propose and manage the annual Manila workplace budget, owning forecasting, invoice processing, and vendor contract tracking to keep spend accountable and vendor relationships strong
● Partner with the IT team on meeting room technology, AV equipment, printers, and access systems to keep day-to-day office technology running without friction
● Own Occupational Safety & Health (OSH) compliance, local business continuity and disaster recovery planning, and business compliance support for the Manila office, in partnership with internal subject matter experts
● Maintain clear workplace documentation (SOPs, Confluence pages) and use feedback and data — including monthly dashboards on occupancy, vendor performance, budget, and employee experience — to continually evolve the workplace experience
● Represent global Workplace Experience brand standards locally, partnering with the global team to ensure global initiatives land well in Manila
Required Skills & Experience
Technical Skills
● Comfortable operating within a ticketing system, understanding that no asset work is actioned without a valid ticket
● Experience coordinating events of varying scale, from weekly team meetings to large off-site celebrations
● Able to manage office operations — supplies, vendor relationships, facilities coordination — without close oversight
● Tracks office assets, seating plans, lockers, and inventory accurately and proactively
● Coordinates onboarding logistics end-to-end, from desk setup to building access and welcome kits
● Partners effectively with IT on meeting rooms, AV equipment, printers, and access systems
● Maintains clear, up-to-date SOPs and workplace documentation
● Experience proposing budget inputs, forecasting spend, and tracking/reporting against an approved budget
● Comfortable owning a local business continuity or disaster recovery plan, including maintaining and testing it over time
● Comfortable with Google Workspace and/or Microsoft 365, and picks up new workplace and AI tools quickly
● Familiarity with health and safety obligations in an office environment; willing to obtain and hold a relevant safety officer certification (e.g. Basic Occupational Safety and Health training, BOSH02 or higher) to own OSH compliance reporting directly
Behavioural Skills
● Exceptionally detail-oriented — notices what’s out of place and fixes it before being asked
● Warm and people-obsessed; creates an environment where employees and visitors feel genuinely looked after from the moment they walk in
● Self-directed and proactive — identifies what needs doing and takes action without prompting
● Comfortable operating within a global, matrixed team while owning the local Manila experience independently
● Reliable and process-driven; follows the important steps consistently, such as ensuring a device is wiped before it leaves the building
● Brings the same energy and care to a quiet admin task as to a full team event
● Connects day-to-day workplace decisions back to the bigger picture — how a well-run office and strong culture support SafetyCulture’s wider goals
AI Skills
● Uses AI tools to streamline routine tasks — drafting communications, building event run sheets, managing admin workflows, and summarising vendor quotes
● Approaches new tools with curiosity and looks for smarter ways to get things done
What Success Looks Like
● The Manila office consistently receives strong feedback from staff — it feels well-run, welcoming, and a place people choose to come to
● Health and safety obligations and business compliance are met with no gaps, and the business continuity plan is current, tested, and ready to activate
● Office operations run in the background without needing escalation to leadership
● Events land well and employees feel celebrated and connected to the wider SafetyCulture community
● Vendor SLAs are consistently met and budget spend is tracked accurately against the approved plan
Key Stakeholders
● Director of Workplace Experience & Community — direct line manager
● Head of Support — local site leader
● Global Workplace Experience team — alignment on global initiatives, brand standards, and budget sign-off
● IT Team — primary working relationship for new starters and escalations
● Culinary providers — collaboration on employee experience touchpoints
● Manila-based employees, team leads, and external visitors
What You Need to Know
● Office/in-person: Full-time, 5 days per week on-site in the Manila office — a firm requirement given the role is the face of the office
● Shift work / non-standard hours: Some flexibility around event days may be needed occasionally
● Other: First aid, fire warden, and safety officer certification (e.g. BOSH02) required — training provided if not already held
Skills Required
- Operate within a ticketing system for asset/work requests
- Experience coordinating events from small team meetings to large off-site celebrations
- Manage office operations including supplies, vendor relationships, and facilities coordination independently
- Track office assets, seating plans, lockers, and inventory accurately and proactively
- Coordinate onboarding logistics end-to-end (desk setup, building access, welcome kits)
- Partner with IT on meeting room technology, AV equipment, printers, and access systems
- Maintain clear SOPs and workplace documentation (e.g., Confluence)
- Propose budget inputs, forecast spend, process invoices, and track/report against approved budget
- Own and test local business continuity and disaster recovery plans
- Familiarity with health and safety obligations; willing to obtain and hold relevant safety officer certification (e.g., BOSH02)
- Comfortable with Google Workspace and/or Microsoft 365 and able to adopt new workplace and AI tools quickly
- Use AI tools to streamline routine tasks (communications, run sheets, admin workflows)
- Exceptional attention to detail, warm/people-focused, self-directed, reliable and process-driven
- Full-time, on-site role in Manila (5 days per week)
- First aid and fire warden certifications required (training provided if not already held)
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements. More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day. Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements. From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
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