Workplace Engineering Track Associate

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in México
Remote
Entry level
Information Technology • Consulting
The Role
Provide timely, customer-focused service desk support to internal employees. Troubleshoot and resolve Windows OS issues, reproduce problems, meet SLAs, follow ITIL processes, and communicate outcomes. Role requires bilingual Spanish/English and morning-shift availability with occasional weekend coverage.
Summary Generated by Built In
Service Desk Job Description: o Provide accurate, timely and high-quality customer-focused assistance. Responsible for the quality and delivery of technical support to customers on the technology used to deliver support of products and services and of related software to internal employees. o Respond to customers within a designated timeframe with resolution/outcome and ensure customer business needs are met while adhering to ITIL process, corporate standards, and meeting service level agreements. o Anticipate, identify, reproduce, and resolve problems in areas of specialty in a professional manner o Demonstrate proficiency in the use of latest Windows Operating system and understands Windows naming conventions (file, directory, path, and drives.) o Demonstrate the willingness and ability to generate thoughtful, creative approaches to work. Requirements • Must be able to speak Spanish and English. • Must be able to work the hours of morning shift and able to cover weekends as well occasionally.

Skills Required

  • Bilingual Spanish and English
  • Ability to work morning shifts and occasionally cover weekends
  • Proficiency with latest Windows operating system and Windows naming conventions
  • Familiarity with and adherence to ITIL processes and meeting SLAs
  • Ability to anticipate, identify, reproduce, and resolve technical problems professionally

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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