Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a Workplace Coordinator, that will support Facilities Team in Five9’s Porto office. This is a full-time position and will report to the Facilities Manager in Porto.
This position is 100% Office based.
If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you!
Job Duties:
- Meet and welcoming all visitors.
- Print and issue security badges to all visitors, contractors, new hires, and current employees.
- Coordinating courier services and package deliveries (domestic and international).
- Familiarity with office equipment, furniture, and card access systems.
- Update SharePoint for Facilities and post information for public consumption on facilities policies, procedures, and frequently asked questions.
- Work closely with external department members, to execute projects and to ensure all requests are taken care of in a timely manner.
- Provide excellent customer service, be well-organised, prompt and use sound judgment.
- Assisting with any special accommodation requests and workspace set up.
- Support employees snack program.
- Coordinating caterer access for meeting or events. Set up and clean-up as needed.
- Assist with setting up and taking down for daily/weekly/last minute meetings, corporate events or Employee Events.
- Stocking and maintaining all supplies.
- Monitor internal Slack and email communications.
- Filing and processing all the correct paperwork for billing.
- Assist with daily office operations, including filing, scanning and archiving documents and contracts data entry, and answer and forward calls.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Between 1 to 2 years of hands-on experience in facilities or front office.
- Strong English communication skills, both written and verbal.
- Bachelor’s degree in business or hospitality or applicable work experience.
- 1+ years of experience managing an active front desk for a mid-size company preferred.
- Experience working with all levels of employees, including upper management.
- Excellent communication, organisation, and problem-solving skills.
- Must be organised, structured, methodical, and attentive to detail and possess a high degree of follow-through.
- Proven ability to establish priorities among multiple tasks and work collaboratively with team members to achieve common goals.
- Positive attitude and a willingness to learn.
- Must be customer service and quality driven.
- Must demonstrate proficiency in working collaboratively and cross-functionally within the organisation to execute tasks under tight deadlines, demonstrating sound “relationship management” skills both within and external to the organisation.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Between 1 to 2 years of hands-on experience in facilities or front office
- Strong English communication skills, both written and verbal
- Bachelor's degree in business or hospitality or applicable work experience
- 1+ years of experience managing an active front desk for a mid-size company
- Experience working with all levels of employees, including upper management
- Excellent communication, organisation, and problem-solving skills
- Organised, structured, methodical, attentive to detail, with high degree of follow-through
- Proven ability to establish priorities among multiple tasks and work collaboratively
- Positive attitude and a willingness to learn
- Customer service and quality driven
- Proficiency working collaboratively and cross-functionally under tight deadlines; strong relationship management skills
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
-
Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
-
Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
-
Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
