About us:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.
Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.
The role in a nutshell:
We are looking for a friendly, organised, and proactive Workplace Coordinator to be the first point of contact for employees, visitors, and vendors. This role supports the day-to-day operations of the office, ensuring a professional, safe, and welcoming workplace.
Your mission will be:
- Reception & Visitor Management
- Welcome and assist employees, visitors, contractors, and vendors.
- Manage visitor sign-in procedures and access control requirements.
- Maintain a professional and organised reception area.
- Office Operations
- Coordinate courier deliveries and collections.
- Manage office supplies, stationery, groceries, and stock levels.
- Assist with meeting room bookings, ensure rooms are prepared for meetings, and provide general office support.
- Support employees with workplace-related queries.
- Facilities & Security Support
- Monitor access to the office and follow workplace security procedures.
- Report maintenance, housekeeping, and facilities issues.
- Assist with emergency notifications, evacuations, and incident response when required.
- Employee Experience
- Support onboarding by welcoming new employees.
- Assist with office events and employee initiatives.
- Requirements
- Previous experience in reception, office administration, or workplace coordination.
- Strong communication and organisational skills.
- Professional, friendly, and service-oriented approach.
- Ability to manage multiple tasks in a fast-paced environment.
- Comfortable using Google Workspace and other workplace systems.
- Key Attributes
- Proactive and dependable.
- Strong attention to detail.
- Calm under pressure.
- Positive and customer-focused.
- Service-oriented and welcoming.
Life at Luno:
- Remote but reachable work policy gives you the freedom to choose between working from home or the office.
- Plus the option to buy and sell up to 5 days leave
- Improve body and mind, with excellent private medical insurance
- Access to Learnably and our additional learning platforms for your personal and professional development
- 6 months primary care-giver leave
- Paw-ternity leave for your furry friend
- Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
- A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
- Free lunch and snacks
- 0 fees up to a certain amount with Luno from the day you start.*
*Offer only available on Luno Instant Buy, not Luno Exchange.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Previous experience in reception, office administration, or workplace coordination
- Strong communication skills
- Strong organizational skills
- Professional, friendly, and service-oriented approach
- Ability to manage multiple tasks in a fast-paced environment
- Comfortable using Google Workspace and other workplace systems
- Proactive and dependable
- Strong attention to detail
- Calm under pressure
- Positive and customer-focused
What We Do
Luno makes it safe and easy to invest responsibly in crypto. We’re on a mission to spread the word about this once-in-a lifetime opportunity to create more freedom and financial growth across Africa, South East Asia, US and Europe. We’re making crypto inclusive and accessible by being a trusted guide at every step. We’re here for your questions, because for our financial system to be fair, everyone needs to understand it. So far, more than 10 million people have chosen to invest in crypto with Luno. We go above and beyond to keep our customers, and their hard-earned money, safe. All the crypto we store for you is verified by independent auditors. We’re in it for the long term and we invite you on this journey with us.
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