TransUnion's Job Applicant Privacy Notice
Team Overview
• Manage all consumer’s interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to time by the Team manager.• Where required, capture all consumer’s details and data relevant to the call/ service interaction accurately and efficiently.
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
• Ensures that all product, system, process, and policy knowledge is current to ensure that all oral and written communication, including emails, consistently demonstrates a knowledgeable and professional tone.
• Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory information.
• Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies, procedures, and Compliance. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview And Core Responsibilities
· Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is required.
· Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound).
· Excellent French spoken and written communication skills, with a good command of English.
· Excellent customer service skills, including strong listening skills, ability to deal with irate consumers regularly.· .
Required Knowledge And Experiences
A self-starter with strong initiative, the ability to demonstrate a readiness to make decisions, take the initiative, and originate action.
· Ability to work remotely, independently, and have a strong sense of duty.
· Excellent interpersonal skills and ability to work in a team.
· Highly computer literate
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.
Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.
TransUnion Overview:
At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.
At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.
TransUnion Job Title
Administrator II, Consumer Operations Support
Skills Required
- Matric, Grade 12, A Levels, high school certificate, or equivalent
- At least 2 years of inbound and outbound customer service experience
- Excellent spoken and written French communication skills
- Good command of English
- Excellent customer service and listening skills
- Ability to regularly handle irate consumers
- Ability to work remotely and independently
- Strong interpersonal and teamwork skills
- High computer literacy
- Fibre-ready home environment with a minimum 100/100 Mbps fibre line
- Must be based in South Africa
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as strong, with multiple plan choices, reasonable deductibles, and access to mental‑health resources like Spring Health.
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Leave & Time Off Breadth — Flexible Time Off for salaried roles, PTO for hourly roles, paid holidays, wellness days, and hybrid flexibility underpin generous time‑away options.
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Parental & Family Support — Parental and caregiver benefits are emphasized, including 12 weeks of paid parental leave with a gradual return, adoption assistance, dependent‑care FSA, and Care@Work backup care from day one.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
