Workload Automation Specialist

Join Manulife’s Global Wealth and Asset Management (GWAM) Systems and Platform Services team as a Workload Automation Specialist. In this role, you will own and evolve enterprise batch automation workflows that support mission‑critical financial platforms used globally. Your work ensures production stability today while enabling smarter, scalable automation for the future.
Have the skills and experience for the job? Learn more about it below!

Position Responsibilities

• Design, build, and maintain enterprise batch schedules using Broadcom CA Workload Automation dSeries (ESP)
• Operate and support batch workflows across development, testing, and production environments
• Automate manual or repetitive processes using Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• Ensure smooth deployment and support transitions throughout release cycles
• Develop, document, and maintain scheduling standards, controls, and best practices
• Collaborate with geographically and culturally diverse application, infrastructure, and operations teams
• Successfully supporting and enhancing production batch workflows with minimal incidents
• Establishing trust as a reliable automation partner for application and platform teams
• Identifying and delivering meaningful automation improvements that reduce manual effort
• Contributing to improved standards, documentation, and operational consistency

Required Qualifications

• Experience with Broadcom CA Workload Automation dSeries (ESP) or equivalent enterprise scheduling tools (e.g., Control‑M)
• Background in batch scheduling, application support, production operations, or technical operations roles
• Strong analytical, organization, and problem‑solving skills
• Strong written and verbal communication skills
• Amenable to work in a hybrid set-up (3x onsite per week)
• Amenable to work on a rotating or night shift

Preferred / Additional Skills

• Experience using Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• Basic scripting experience (e.g., JavaScript)
• SQL query development and data analysis
• SFTP and secure file‑transfer processes
• General understanding of server and network concepts
• Familiarity with ITIL, SDLC, and compliance‑controlled environments

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].