Workforce Systems Advisor

• Full Time, Permanent Role
• Location: Flexible State Location; Sydney, NSW, Brisbane, QLD or Adelaide, SA
• 2 days work from office and 3 days work from home!
• Great Salary of $95,000 + Super + NFP Salary Packaging Benefits

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose..

Your opportunity

Step into a role where your expertise with HR systems can truly make a difference!

As a Workforce Systems Advisor, you’ll be the go-to support for employees and People Leaders using Workday, helping them navigate everything from HR, Recruitment and Onboarding to Absence management. You’ll troubleshoot issues, case manage queries & collaborate with internal teams and external providers to deliver smooth, timely solutions.

Beyond support, you’ll also contribute to system testing, configuration, and continuous improvement projects, enhancing functionality and optimising the user experience.

With opportunities to lead training sessions, improve processes, and drive better system outcomes, this role puts you at the heart of ensuring our people have the tools and confidence they need every day.

Your key responsibilities will be to:

• Provide first-level support for Workday queries, ensuring timely and accurate resolution for employees and People Leaders.
• Monitor system usage, identify issues and pain points, and deliver solutions that improve the user experience.
• Manage and resolve cases through ServiceNow, maintaining clear communication and complete documentation.
• Contribute to system testing, configuration, and updates, ensuring changes meet business needs and compliance standards.
• Identify and implement process improvements that enhance system performance and efficiency.
• Deliver training, user group sessions and guidance to build confidence and capability in Workday and related processes.
• Collaborate with HR, IT, Payroll, and external providers to resolve complex issues and support continuous improvement.
• Maintain up-to-date support materials, user guides, and knowledge resources for staff across the organisation.

Requirements for success

• Proven experience using Workday across HR, Recruitment, Onboarding and Absence modules
• Confidence providing first-level system support and troubleshooting queries
• Strong communication skills with a customer-focused and approachable style
• Analytical mindset with the ability to solve problems and prioritise effectively
• A proactive approach to improving processes and enhancing system performance
• Ability to collaborate and build positive relationships with a range of stakeholders
• Strong organisation and attention to detail with accurate documentation skills
• Flexibility and resilience to manage competing priorities in a fast-paced environment

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you