About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Job Description:
You will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements
Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills
You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages
You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs
Requirement:
We are looking for someone knowledge in Workforce Planning - preferably with knowledge in Forecasting, Capacity Planning and Scheduling, and Real Time Management
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects
Someone who has a high attention to detail and has a strong desire to optimize procedures and processes
We're in search for someone who is proactive when it comes to making decisions, as well as solving problems
We need someone who is proficient in statistical analysis and possesses good computer and software skills
Someone who has the ability to read trends and project those into future forecasts
Someone who has a working knowledge in Google Application
Someone who has a in-depth knowledge of WFM Tool - Preferably IEX
Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high achiever and self-starter
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Knowledge in Workforce Planning, Forecasting, Capacity Planning, and Scheduling
- Ability to manage multiple, complex tasks and projects
- Strong attention to detail and desire to optimize processes
- Proactive decision-making and problem-solving abilities
- Proficient in statistical analysis and good computer skills
- Ability to read trends and project future forecasts
- Working knowledge in Google Application
- In-depth knowledge of WFM Tool, preferably IEX
- Strong verbal and written communication skills
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
