CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US employees across more than 60 world-class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
The Workforce Operations Manager is directly responsible for delivering consultative staffing solutions for tactical/operational service delivery for the dedicated division. Consultative staffing solutions include but are not limited to high volume hourly recruiting and orientation of new employees and associates in assigned branches. The PM, optimizes service to the business for multiple branches by overseeing, planning and directing both direct hire and temporary agency high volume hourly recruiting in order to increase staffing growth.
Key Responsibilities
Responsible for divisional operations staffing(direct hire and temp) as well maintaining the standards set by HR in regards to compliance to HR Systems and guardrails for multiple branches across the division.
- Builds relationships with Branch Operations Leaders and Corporate Divisional Leaders to establish and maintain rapport within the division. Acts as key contact for overall program management for their specific region/span of control.
- Engages agency resources in the labor supply chain to support and optimize division’s workforce.
- Drives staffing evolution while keeping with division’s strategic needs.
- Provides division with regular updates regarding staffing, including latest industry trends, best practices internally and externally.
- Provides assigned resources to ensure staffing and orientation are carried out effectively in all assigned branches. Acts as the day-to-day escalation contact for staffing in the division.
- Supports division to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all HR policies and procedures. Works with Corp Ops and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for daily/monthly/quarterly reporting on the various staffing, onboarding and orientation metrics that have been established for the program.
- Responsible for delivery of a quality staffing program. Satisfies headcount metrics that are established for the program and ensures adherence to HR and business compliance requirements.
- Supports the Director of HR in the management of supplier relationships and partnership negotiations.
- Participates in special projects and performs other duties as assigned
• Other duties as assigned
Essential Skills and Experience
Five (5) years’ work experience, with four (4) years in service level industry and a proven track record measured by increased responsibilities. Previous account management experience a must.
- Proven track record in high volume hourly recruiting.
- Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation situations.
- Ability to proactively establish and maintain effective working relationships across the organization.
- Strong negotiation skills.
- Attention to detail and accuracy.
- Efficiently manage multiple projects and competing priorities with strong time-management skills.
- Proficient skills using MS Office with strong experience using Excel.
- Maintains positive attitude and demonstrates the utmost in professionalism.
- The ability to maintain a high level of confidentiality.
- Ability to communicate effectively orally and in writing.
- Excellent interpersonal skills.
- Ability to multi-task, prioritize, adapt to changing environment.
- The ability to travel as needed
Education
Bachelor Degree in related field or equivalent experience
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
- Weekly pay
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Tuition reimbursement
Work Authorization:
- United States (Required)
- Must be 18 years of age
Working Days:
- Monday-Friday (Required)
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
CA Residents only click here to view CTDI's California Privacy Notice Agreement
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Five years of work experience, including four years in a service-level industry
- Proven track record of increased responsibilities
- Previous account management experience
- Experience with high-volume hourly recruiting
- Effective verbal and written communication skills
- Ability to establish and maintain effective organizational relationships
- Strong negotiation skills
- Attention to detail and accuracy
- Ability to manage multiple projects and competing priorities
- Proficiency with Microsoft Office and strong Excel experience
- Ability to maintain confidentiality
- Excellent interpersonal and multitasking skills
- Bachelor's degree in a related field or equivalent experience
- Ability to travel as needed
- United States work authorization
- At least 18 years of age
What We Do
Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include: • STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality. • Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality. •Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment. • Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide. Follow us on Facebook: www.facebook.com/CTDI.USA Follow us on Instagram: www.instagram.com/ctdi_us
