About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Duties- Responsible for all aspects of Workforce Management
- Manage, motivate, coach and support Workforce Management supervisors and their teams
- Act as a point of escalation for all matters involving WFM
- Act as a point of contact for clients, client Services and Operations Management for all matters involving WFM
- Ensure programs are right staffed, efficiently scheduled and that service levels are met while maintaining profitability
- High level of attention to detail
- Expertise in all areas of contact center management analytics
- Project Management skills
- Good analytical skills
- Ability to communicate effectively to all levels of management, both written and verbal
- Strong proactive decision making and problem solving skills
- Ability to read trends and project those trends onto future forecasts
- Ability to resolve differences with win-win solutions
- High degree of empathy for fellow workers
- Exceptional people management skills
- Ability to adapt processes and coach employees to maintain the company’s culture and core values
Relationships
The position will report to the WFM Director
The position will require frequent communication with Operations Management, client representatives, other WFM staff and Client Services
The position will require regular communication and meetings with WFM Planning Supervisors, Client Services, Recruitment, Training, Operations and clients
The position will manage WFM Planning Supervisor and WFM Real Time Supervisor
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- High level of attention to detail
- Expertise in contact center management analytics
- Project Management skills
- Good analytical skills
- Effective communication skills
- Strong decision making and problem solving skills
- Ability to read and project trends onto forecasts
- Ability to resolve differences with win-win solutions
- High degree of empathy for coworkers
- Exceptional people management skills
- Ability to adapt processes and coach employees
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
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