Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Workforce Management Scheduler to join our ever evolving Workforce Management team and help shape the future of global commerce.
What you’ll ownDevelop and manage optimized agent schedules and rosters based on demand forecasts, including handling time-off requests, training, and other scheduling exceptions.
Maintain accurate employee and scheduling data within WFM systems, ensuring reliable outputs and timely communication of schedule updates.
Produce short-term forecasts (intraday/daily) for volume, staffing, and performance, and analyze variances to improve accuracy.
Collaborate with Real-Time Analysts, Capacity Planners, and operations teams to optimize staffing, support execution, and enhance schedule efficiency.
Utilize Workforce Management (WFM) tools to perform scheduling, forecasting, reporting, and provide insights on agent utilization and performance.
What you’ll bring
At least 2+ years of experience as a Scheduler or Resource Planner in a Contact Center or BPO environment.
Advanced proficiency in Workforce Management (WFM) tools (e.g., Genesys, Verint, AWS, Talkdesk, NICE InContact) with hands-on experience in scheduling and short-term forecasting.
Strong skills in Microsoft Excel for data analysis, reporting, and performance tracking.
Proven ability to analyze short-term data (intraday, daily, weekly) and translate insights into effective staffing plans.
Highly analytical with a strong attention to detail and the ability to make data-driven decisions to optimize workforce efficiency.
It’s a bonus if you have
A degree in Business, Finance, Mathematics, Economics, or any related quantitative field
Effective communication skills, both written and verbal for coordinating with agents, managers, and WFM peers.
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- Proven experience (2+ years) as a Scheduler or Resource Planner in a Contact Center/BPO environment
- Advanced proficiency in WFM software (e.g. Genesys, Verint, AWS, Talkdesk, NICE Incontact) with demonstrated experience in schedule generation and short-term forecasting modules
- High proficiency in Microsoft Excel for analysis and reporting
- Strong analytical skills with an ability to interpret short-term data (intraday/daily/weekly) and translate it into actionable schedules
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
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Retirement Support — Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
