Workforce Management Lead

Posted 16 Days Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Expert/Leader
Artificial Intelligence • Cloud • Information Technology • Consulting
The Role
Lead workforce management operations, oversee forecasting and planning, optimize resource allocation, collaborate across teams, and drive continuous improvement in processes and technologies.
Summary Generated by Built In
Workforce Management Lead

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Description
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do:

Key Responsibilities

1. Global Team Leadership

  • Lead WFM Operational processes.
  • Establish regular governance and cadence calls with Global WFM and GEO teams to drive delivery alignment and RRM adoption.
  • Act as a leadership interface between Business, Delivery, and Workforce teams.

2. Workforce Forecasting & Planning

  • Own capacity and capability planning aligned to forecasted demand and resource availability.
  • Develop workforce plans and schedules that support business objectives and delivery commitments.
  • Maintain strong understanding of technology stacks across A&PS, pursuit lifecycle, delivery models, and project management principles.
  • Lead efforts to identify, qualify, and support closure of medium to large delivery opportunities from a workforce standpoint.

3. Resource Allocation & Optimization

  • Ensure the right skills are assigned to the right engagements at the right time.
  • Optimize workload distribution to maximize productivity and utilization.
  • Drive proactive resolution of skill gaps, capacity constraints, and delivery risks.

4. Monitoring, Reporting & Insights

  • Track and analyze key workforce Management KPIs
  • Generate executive‑level reports with insights, trends, and recommendations.
  • Use data to drive continuous improvement in workforce planning and execution.

5. Cross‑Functional Collaboration

  • Partner closely with Workforce Brokers, Delivery Teams, and Cluster stakeholders to align resourcing with project requirements.
  • Act as the primary escalation and coordination point for WFM‑related challenges across regions.
  • Ensure seamless integration between GCC execution and global workforce strategy.

6. Technology & Automation Enablement

  • Leverage workforce management tools and systems to analyze data and improve deployment efficiency.
  • Identify and implement automation opportunities to streamline WFM operations and reporting.
  • Apply deep knowledge of IT and business standards to design scalable workforce solutions.

7. Problem Solving & Risk Management

  • Develop contingency plans to manage demand volatility and delivery risks.
  • Collaborate with Project Managers to ensure effective development, delivery, deployment, and operational support of solutions.
  • Proactively identify and mitigate workforce‑related risks impacting delivery timelines or cost.

8. Process Excellence & Continuous Improvement

  • Continuously assess and improve WFM processes, tools, and governance models.
  • Drive standardization and best‑practice adoption across geographies.
  • Stay current with industry trends and implement relevant workforce management strategies.

Core Skills & Competencies

  • Strong analytical, planning, and organizational skills
  • Proficiency with workforce management tools and reporting systems
  • Excellent stakeholder management and communication skills
  • Ability to operate effectively in a dynamic, global environment
  • Solid understanding of IT infrastructure and delivery models
  • Enterprise consulting understanding across IaaS, PaaS, SaaS, CaaS, and emerging technologies
What you need to bring:

Education & Experience

  • 10+ years of IT industry experience across pursuit and delivery
  • 5+ years in infrastructure or large‑scale project delivery
  • Bachelor’s degree in Computer Science or related discipline
  • Proven ability to translate data into actionable insights
  • Strong communication, collaboration, and leadership skills

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#operations

Job:

Services

Job Level:

TCP_04

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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The Company
HQ: Houston, TX
85,422 Employees
Year Founded: 2015

What We Do

In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.

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