At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
As a Capacity Planner at Collective Health, you will play a pivotal role in ensuring our operational teams are optimally staffed to deliver exceptional service to our members and clients. You will be the strategic partner who translates operational needs into actionable staffing plans, driving efficiency and cost-effectiveness across our diverse operational functions. This is an exciting opportunity to make a tangible impact on our ability to scale and serve our growing customer base.
What you'll do:- Collaborate closely with leaders across various operational teams (member eligibility, claims processing, customer service, etc.) to gain a deep understanding of their workflows, volumes, and service level objectives.
- Develop and maintain accurate short-term and long-term capacity forecasts using historical data, business trends, and anticipated changes.
- Translate capacity forecasts into strategic staffing plans, identifying optimal staffing levels by skill and channel to meet operational demands.
- Partner with Finance, Recruiting, and Training teams to coordinate hiring plans, ensuring alignment with budget and onboarding timelines.
- Analyze staffing models and scenarios to identify opportunities for efficiency improvements and cost optimization.
- Develop and present capacity plans and recommendations to operational leadership and stakeholders.
- Monitor key performance indicators (KPIs) related to staffing and operational performance, identifying potential risks and opportunities.
- Work with operational teams to ensure they have the necessary tools and insights to effectively manage team performance against capacity plans.
- Contribute to the continuous improvement of our workforce management processes and methodologies.
- Bachelor's degree in a relevant field such as Business Administration, Finance, Economics, Industrial Engineering, or Operations Research preferred.
- Proven experience (typically 3+ years) in capacity planning, workforce management, or a related analytical role, preferably within a service-oriented or healthcare environment.
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Proficiency in forecasting methodologies and capacity planning techniques.
- Excellent communication and presentation skills, with the ability to effectively convey complex information to various audiences.
- Strong collaboration and interpersonal skills, with the ability to build effective working relationships across different teams.
- Experience with workforce management software or advanced proficiency in spreadsheet software (e.g., Excel, Google Sheets) for data analysis and modeling.
- A proactive and results-oriented mindset with a focus on driving efficiency and continuous improvement.
- Familiarity with healthcare operations or TPA services is a plus.
This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (Lehi, UT).#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].
Privacy NoticeFor more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.
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What We Do
Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than a quarter million members and over 60 enterprise clients—including Pinterest, Restoration Hardware, and more—our technical and customer experience teams are reinventing the healthcare experience for employers and their people.
Why Work With Us
Collective Health has a mighty mission—to make the American healthcare system effortless—and a culture focused empathy, authenticity, curiosity, and a need to solve hard problems. We have a diverse, mission-driven team with doctors working alongside data scientists and nuclear engineers to reinvent the the healthcare experience for everyday people.
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