Workforce Management Analyst

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job details mentioned below-

Position: Workforce Management Analyst  

Location: Las Vegas, Nevada 

Duration: 3 Months contract

Essential Requirements:

Education:  

• High school graduate

• 4 year Degree in business analytics field or 4 years of analytical work experience

Experience:  

• 2 years of Intermediate level reporting experience, which includes; creating, analyzing, and summarizing for Executives.

• 1 year customer service oriented job experience. 

Abilities: 

• Must be able to type.

• Must have excellent mathematical skills.

• Proficient in Microsoft Office programs (Excel, PowerPoint, and Word). 

• Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required.  

• Must have a basic understanding of call center and workforce management terminology and call center productivity metrics.

• Thorough knowledge of the WFM processes including forecasting, scheduling and daily management a plus.  

• Must demonstrate and upbeat and positive disposition. 

• Must be highly motivated, proactive individual and independent thinker.

• Must be able to handle multiple tasks in a high volume, fast paced environment. 

• Knowledge of computer, telecommunications functions and systems, and great customer service skills. 

Desired Skills:

• Knowledge of IEX or other WFM software.

• Experience in SQL, VB and Showcase preferred but not required.

• 3 years contact center experience.

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