Workforce Management Analyst

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job details mentioned below-

Position: Workforce Management Analyst

Location: Las Vegas, Nevada 

Duration: 5 to 6 Months

Mandatory:

• Must be able to type.

• Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily management.

• Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word). 

• Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required. 

• Must have good mathematical skills and a basic understanding of call center and workforce management terminology and call center productivity metrics. 

• Must demonstrate and upbeat and positive disposition. 

• Must be highly motivated, proactive individual and independent thinker.

• Must be able to handle multiple tasks in a high volume, fast paced environment. 

• Must be able to motivate and inspire the team to achieve desired results.

• Knowledge of computer, telecommunications functions and systems, customer service and telemarketing. Excellent, developmental and motivational skills required. 

Desired:

• Some knowledge of IEX or other scheduling software, SQL, VB and Showcase preferred but not required.

• Reservations or Front Desk experience preferred but not required.

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