About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
What You’ll Do
- Lead the gathering and analysis of data for forecasting purposes, including historical performance data, volume trends, and seasonality patterns.
- Identify and address any deviations from planned staffing levels and service targets.
- Assess forecasting variances and align with business objectives and support strategic decision-making.
- Provide insights and recommendations based on data analysis to drive operational efficiency and improve service delivery.
- Act as a subject matter expert (SME) in advanced forecasting techniques, models, and tools, ensuring forecast accuracy and reliability.
- Conduct regular capacity planning to ensure that staffing levels meet business demands and service level agreements (SLAs).
- Document standard operating procedures (SOPs), guidelines, and best practices related to scheduling, forecasting, and capacity planning.
- Identify opportunities for process improvement within the WFM department and assist in implementing solutions to enhance efficiency and effectiveness.
- Address volume discrepancies and trends, call arrival pattern deviations, and proactive forecasting practices to ensure successful operations.
- Provide insights and recommendations based on data analysis to drive operational efficiency and improve service delivery.
What We Look For
- 5+ years of experience in performing WFM functions (specifically forecasting and capacity planning) in a contact center environment required.
- Strong knowledge and experience with workforce management software (NICE) and telephony systems (e.g., Automatic Call Distributors, IVR systems.
- Excellent working knowledge of Excel or Google Sheets, and the ability to organize/analyze data in a structured manner
- Focused, self-motivated, and reliable with the ability to stay focused on a task and work independently
- Ability to build rapport and trust with teams cross-functionally and across all levels
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization
- Ability to work in a team environment and adapt to changing workload and circumstances effectively as well as respond to new information quickly
- Knowledge of the financial services regulatory environment
- Ability to maintain and follow Hybrid policy and commutable distance to the office
- Adhere to all company security policies and data handling procedures.
- Complete mandatory security awareness training within required timeframes.
- Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary
- Base Compensation Range: $51,920 - $64,900/yr
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-JR1 #LI-Hybrid
Skills Required
- 5+ years performing workforce management functions, specifically forecasting and capacity planning, in a contact center environment
- Strong knowledge and experience with NICE workforce management software
- Experience with telephony systems, including Automatic Call Distributors and IVR systems
- Excellent working knowledge of Excel or Google Sheets and structured data analysis
- Ability to work independently, remain focused, and demonstrate reliability
- Ability to build rapport and trust cross-functionally and across organizational levels
- Excellent interpersonal skills and ability to build strong working relationships
- Ability to work in a team environment and adapt effectively to changing workloads and circumstances
- Ability to respond quickly to new information
- Knowledge of the financial services regulatory environment
- Ability to follow the hybrid work policy and maintain a commutable distance to the office
- Adherence to company security policies and data handling procedures
- Completion of mandatory security awareness training within required timeframes
- Prompt reporting of suspected security incidents or suspicious activity
Figure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Figure and has not been reviewed or approved by Figure.
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Healthcare Strength — Health coverage is fully employer‑paid on select plans for employees and dependents, alongside company‑paid life and disability insurance and mental‑health support. This breadth and low out‑of‑pocket cost are highlighted as standout aspects of the package.
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Leave & Time Off Breadth — Time off is positioned as flexible with generous PTO, paid holidays, and sick time. Paid family leave is available for both birthing and non‑birthing parents.
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Equity Value & Accessibility — Equity is broadly offered with renewal grants and the option to take performance bonuses as equity. This structure signals accessible ownership across roles.
Figure Insights
What We Do
Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry. Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure. As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more. Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.
Why Work With Us
Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.
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