Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Workforce Management Analyst.
What you’d be doing:
- Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations
- Maintain deep subject matter expertise of the SageSure WFM applications, Standard Operating Procedures, and supporting tools and demonstrate that understanding through insights and recommendations.
- Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision-making.
- Independently concisely present data and findings to leadership both written and verbal.
- Accurately forecast for multiple lines of business daily-yearly while maintaining a targeted variance
- Understands complex business processes/technologies and question current workflow processes, making recommendations to enhance the business.
- Provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives, which can include, but not limited to call center service levels, occupancy, and shrinkage goals.
- Prepare ad hoc analysis to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to “tell the story”.
- Drive process improvement projects or re-engineering by documenting and analyzing forecasting methodologies and processes, working with operations, strategy leaders, and WFM partners to identify gaps, plan remediation and define priorities and value.
- Facilitate monthly/weekly business reviews for owned models.
- Interacts with and presents statistical information to different levels of management in various functional areas.
- Able to prioritize, meet critical deadlines, and manage expectations.
- Additional tasks as needed etc
We’re looking for someone who has:
- 2 or more years year business analyst, data analysis or similar role experience.
- Strong understanding of contact center operations and best practices.
- Data-driven, detail-oriented, and committed to using facts to achieve optimal outcome
- Strong Knowledge of Microsoft Excel
- Area of Study Mathematics, Statistics or Business.
- Experience providing ongoing performance management by tracking key performance indicators.
- Strong understanding of contact center operations and best practices.
- Exposure to WFM, Capacity Planning, and forecasting in a Contact Center, is highly preferred.
- Experience with workforce management (WFM) software and scheduling principles is a plus.
- Excellent analytical and problem-solving skills with a data-driven approach.
- Inquisitive with the ability to identify issues in data & analysis and quickly resolve them using subject matter expertise.
- Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday-Friday
- Available for occasional travel
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
Similar Jobs
What We Do
SageSure is an innovation-focused insurance and technology company specializing in underserved property markets. As the leading homeowners insurtech organization in the U.S. measured by premium and profitability, we offer more than 40 competitively priced insurance products on behalf of our carrier partners, serving 300,000+ policyholders. SageSure partners with a growing network of insurance agents and brokers in 14 coastal states.
