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Protective has helped people achieve protection and security in their lives for over 117 years.
The Role
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Workforce Management Analyst operates as a key resource to assist multiple teams across the organization. The position is primarily focused on providing staffing analysis and support for contact centers and customer-facing operation teams. This position will primarily use the NICE tool set, Power BI, Excel and SQL to provide analysis and actionable insights to Operational leadership. This position will work across platforms to connect dots and tell data driven stories from both a customer and employee perspective. The ability to tell these stories in a way that can be easily consumed and actioned on by the business will be key to success. This individual must understand and assess the current state of the business process, technology, needs and gaps.
Responsibilities
- Analyze workforce data to identify trends and insights for decision-making
- Develop and maintain accurate workforce forecasts and staffing models
- Collaborate with departments to create efficient scheduling and staffing plans
- Monitor workforce performance metrics and recommend improvements
- Provide data-driven recommendations to enhance workforce productivity and efficiency
- Support the implementation of workforce management tools and technologies
- Conduct regular audits and assessments of workforce processes
- Prepare and present reports on workforce performance to senior management
- Gather, review, and analyze business data, including KPIs, and other key metrics using data analytics tools.
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
- Resourcefulness and ability to devise creative solutions to problems
- Use data modelling techniques to identify ways in which the organization can operate more effectively
- Thrive as a team player in a fast paced, change oriented environment
- Other duties as required by manager
The Workforce Management Analyst will be responsible for job functions including but not limited to the following:
Qualifications/Education
- Bachelor’s degree required
- 2+ years of relavant experience (Data Analysis or Workforce Management working experience is a plus)
- Strong analytical skills, being data curious, and attention to detail required
- Ability to story tell trends and connect dots through analysis by department and cross-departmental.
- Experience with NICE or similar technology platform
- Proficiency in Microsoft Office tools, specifically Excel
- Experience with data visualization tools (PowerBI or Tableau)
- Strong communication and presentation skills required, both written and verbal
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
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The Company
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
