Workforce Development Manager

Purpose, Vision, and Values Statement

HealthierHere is a nonprofit collaborative that partners with organizations across sectors to advance health equity and improve the health and well-being of people in King County, WA. Guided by our mission, vision, and community’s voices, we work to connect and strengthen our health and social care systems by providing expertise, resources, and robust data and technology solutions.

We don’t provide direct health care or social services to clients. Instead, we engage and support the organizations that do. Our partners include community-based organizations, Tribes, social service agencies, hospitals and health systems, community clinics, behavioral health organizations, government agencies, philanthropy, businesses, and more.

HealthierHere serves as the Accountable Community of Health (ACH) for King County, part of a statewide effort to transform health and social care delivery. We operate under core values of equity, community, partnership, results, and innovation.

We are dedicated to serving all people in our region, focusing on individuals and communities who experience the effects of inequity, racism and discrimination in our health and social systems. Through our shared efforts, we’re working to ensure more individuals, families, and communities in King County will have better access to the whole-person care they need to be healthy and thrive.

Culture Charter

HealthierHere culture is rooted in our five values: Equity, Community, Partnership, Innovation, and Results. Staff at all levels are expected to embody these values in their work and relationships, fostering an environment of respect, collaboration, and continuous learning. These values guide how HealthierHere operates internally and in partnership with others to achieve meaningful, long-term impact. 

Why Work With Us

HealthierHere offers a competitive benefits package designed to support your health, well-being, and growth, including:

• 100% employer-paid premiums for select medical, dental, and vision plans
• 403(b) retirement plan with up to a 6% employer match
• Generous paid time off, sick leave, mental health days, and up to 13 paid holidays
• Short- and long-term disability and life insurance
• Healthcare and dependent care Flexible Spending Accounts
• Annual wellness benefit
• Professional development allowance
• Hybrid work environment

Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging

HealthierHere is an equal opportunity employer committed to creating an inclusive, accessible, and multicultural workplace where everyone feels a sense of belonging. We provide equal employment opportunities to all employees and applicants, prohibiting discrimination or harassment based on race, color, sex, religion, marital status, national origin, age, sexual orientation, citizenship, veteran status, or any sensory, mental, or physical disability, in compliance with local, state, and federal laws. We value diversity, strive for a workforce that reflects the communities we serve, and are committed to building a team where staff from all backgrounds feel they belong, can contribute fully, and are supported to thrive.

Position Overview

The HealthierHere Community Hub (hereafter ‘Hub Central’) is a community-centered entity that centralizes referrals for care coordination support from across Washington State and supports a diverse community-based workforce to connect people to health-related social needs services and benefits. Hub Central brings together community-based organizations, social services, behavioral health, and healthcare organizations to provide culturally responsive care coordination support for community members. The Hub’s benefits and services are free for everyone.

Reporting to the Associate Director of Workforce Development, the Workforce Development Manager leads training efforts, skill building, and ongoing learning opportunities for Hub Central’s network of 200+ Community Based Workers (CBWs) and their supervisors. This role serves as the primary trainer and facilitator for leading training and adoption efforts for Connect2 Coordinator (C2C), the network's client care coordination platform, while also delivering workforce development initiatives that strengthen care coordination and professional practice.

The ideal candidate is a passionate and engaging facilitator who is highly organized, approachable, and skilled at transforming complex systems, workflows, and care coordination concepts into clear, practical, and engaging learning experiences. Through strong facilitation, technical skills, and knowledge of care coordination practices, they help strengthen workforce capacity, promote consistent service delivery, and support successful implementation of Hub Central initiatives across the network.

Key Responsibilities

• Serve as the lead facilitator for C2C system training, refresher trainings and other workforce development initiatives.
• Support successful adoption and effective use of C2C across Hub Central network by identifying learning needs, evaluating training effectiveness, and partnering with operational teams to recommend enhancements that improve system utilization and user experience
• Design and deliver engaging learning experiences that promote skill development related to care coordination, case management, client engagement, documentation, resource navigation, and best practices.
• Manages workforce development, skills building and learning needs for the Hub Central network, with input and collaboration from the broader Hub Central team.
• Develop and maintain system training materials, job aids, workflows, guides, and learning resources.
• Uses a Continuous Quality Improvement (CQI) approach to gather and analyze feedback, evaluate training effectiveness, and recommend enhancements to Hub Central trainings and workforce development initiatives.
• Monitor training participation and compliance requirements.
• Maintains engagement and awareness of other local, state, and national CBW training opportunities to coordinate and leverage existing community-based workforce-building efforts.
• Other duties as assigned.

Qualifications

• 4+ years of experience in public health, community health, social services or a related field.
• 2+ years of experience as a trainer or facilitator.
• Experience working with the community-based workforce (care coordinators, community health workers, case managers, navigators, peer support specialists) in healthcare or social services settings and understanding the unique needs of this workforce.
• Experience using and training others on client management systems, care coordination platforms, case management software, or electronic record systems.
• Demonstrated ability to translate complex systems, workflows, and technical information into clear, engaging, and accessible learning experiences for diverse audiences.
• Excellent facilitation, communication, relationship-building, and adult learning skills.
• Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities.
• Experience evaluating learning outcomes and using feedback, data, and continuous quality improvement (CQI) practices to strengthen training programs.
• Experience using Microsoft Office, Word, Excel, SharePoint, PowerPoint, and other relevant computer programs to develop materials, monitor and communicate progress.

Preferred Qualifications

• Experience with Connect2 Coordinator (C2C)
• Experience leading, coaching, or developing professionals.
• College degree in applicable field.
• Deep and demonstrated personal and/or professional commitment to advancing equity and strong alignment with HealthierHere’s organizational values.
• Demonstrated ability to engage individuals respectfully and effectively from different cultures and backgrounds.

Physical Demands

The physical demands of this role include:

• Perform prolonged periods of sitting or standing while working on a computer or attending virtual and in-person meetings.
• Engage in repetitive motions such as typing, scrolling, and using a mouse or trackpad.
• Communicate effectively through verbal and auditory means during video calls, phone calls, and in-person interactions.
• Perform occasional physical tasks, such as setting up equipment or handling materials, which may involve lifting or moving items weighing up to 20 pounds.
• Travel to the office or other work sites as needed, which may involve driving or using public transportation.
• Maintain visual focus and acuity during extended screen time.

Work Schedule

Schedule: Monday-Friday during operating business hours. This position is subject to the organization's required hybrid work model. Work schedules and in-office expectations will be based on the position’s assigned hybrid work tier and organizational policy. 

Role Location: Seattle, WA 

Equipment: HealthierHere issued laptop and other equipment as needed to fulfill role and responsibilities.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. HealthierHere believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This job description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. We expect that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.