Workflow assists in the analysis of workflow efficiencies for the underwriting department.
Duties & Responsibilities:
- Assist in compiling and preparing reports, graphs and charts that measure and illustrate work flow trends and key performance indicators.
- Retrieve data from various internal and external sources and verify accuracy in preparation for analysis.
- Run daily workflow counts.
- Monthly rules audit of all automatic transactions.
- Monitor queues for error and functionality.
- Run reports for underwriting including loss reports, coupler, and quality assurance.
- Assist in workflow program audits.
- DMV reporting and monitoring.
- Assist in the analysis of identifying best practices creating efficiency opportunities.
- Run reports of other divisions requesting underwriting data.
- Write workflow program request.
- Create and preform presentations to underwriting on workflow results.
- Assist with divisional priorities.
- Assist in the maintenance of underwriting vendor database to add or update changes to vendor costs, contracts, and correspondence.
- Answer questions on workflow processes within Underwriting and other departments.
- Other duties as assigned.
Requirements:
- High School Diploma
- 2 years of business experience
Skills & Qualifications:
- Thorough working knowledge of rating, workflow processes, and PACE.
- Basic knowledge of all transactions for all personal lines of business.
- Organizational, time management, multi-tasking, and problem solving.
- Good written, oral, and listening communication skills.
- Good presentation skills.
- Professional approach to working independently or within a team.
Market Range: 5 / 37.5 hours per week / 2 days in office
Salary: $42,080-$65,457
Accepting applications through: 5/7/26
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
