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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Auction and Reserve teams manage the set up and implementation of high visibility, complex advertising campaigns for Platinum, Titanium and Gold customers. As the Senior Manager for this team, you will be responsible for managing a team of digital marketing experts focused on delivering a comprehensive suite of advertising solutions across YouTube, Google.com and other platforms.
Position Responsibilities
Lead a global team of digital marketing associates, team lead and managers delivering campaign implementation related services
Provide leadership at a site and program level, represent the workflow in various forums and demonstrate strong thought leadership
Develop strong relationships with key client stakeholders, support them through various strategic initiatives and provide trusted, actionable insights
Provide regular coaching and mentoring to managers and team leaders, hold frequent skip sessions with teams to guide and motivate them to elevate their performance
Ideate and lead cross-functional and cross-site projects that positively impact productivity, quality, CX and other parameters, Identify and drive common scalable efficiencies across programs
Handle multiple complex responsibilities in a fast-paced environment with excellent communication and leadership skills
Deep dive, create RCA’s and develop remediation strategies for DSAT’s, escalations and/or makegoods, act as POC during exigencies
Manage great customer experience throughout the customer journey and continue to look for opportunities and build capabilities to better serve our customers
Ensure seamless assimilation for any new product / processes changes and ensure proactive SLA management
Maintain rigorous performance standards while espousing GOC values and policies
Minimum Qualifications
Excellent understanding of Google Ads ecosystem including campaign trafficking, optimization or troubleshooting of Search, Display and Video campaigns
Deep knowledge of various online advertising campaigns and pricing models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition)
Minimum 12-15 years of IT/BPO/ITES and >7 years of digital advertising industry experience
Supervisory experience of managing large teams is mandatory, exposure as manager of managers is preferred
Strong experience in client relationship and team management
Excellent proficiency in English communication - both written and oral and exceptional interpersonal skills
Ability to quickly identify and provide recommendations on issues
Ability to develop and maintain relationships with key partners
Excellent organizational and time management skills
Proven ability to manage multiple projects and tasks simultaneously
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
Top Skills
What We Do
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
