Job Title
Workflow AdministratorJob Description Summary
This role provides client-facing remote operational support and facilities coordination services through Cushman & Wakefield's Manila-based Operations Hub. The role supports global client sites by delivering virtual site management services that help ensure efficient day-to-day operations and facilities management.Job Description
About the Role:
- Manage service requests, incidents, work orders, and purchase orders through ticketing and case management systems, including ServiceNow WSD Workplace Case Management.
- Coordinate with vendors, facilities teams, and stakeholders to resolve workplace and facilities-related requests while ensuring service levels are met.
- Maintain accurate records and content administration, collaborate across teams, and provide high-quality operational support with a strong focus on service excellence and attention to detail.
About You:
- With 1 to 3 years of experience in a Helpdesk or BPO environment; experience in Facilities Management is an advantage.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) with strong technical aptitude and the ability to support remote communications and digital workplace tools.
- Demonstrated ability to manage, track, and resolve service requests and incidents efficiently while maintaining service levels and customer satisfaction.
- Knowledge of workplace services, facilities-related requests, and case lifecycle management, including coordinating and following through on operational support activities.
- Excellent written and verbal English communication skills, strong attention to detail, and willingness to work shifting schedules, weekends, and holidays while collaborating effectively with cross-functional teams.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”
Skills Required
- 1 to 3 years of experience in a helpdesk or BPO environment
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
- Technical aptitude and ability to support remote communications and digital workplace tools
- Ability to manage, track, and resolve service requests and incidents while maintaining service levels and customer satisfaction
- Knowledge of workplace services, facilities-related requests, and case lifecycle management
- Excellent written and verbal English communication skills
- Strong attention to detail
- Willingness to work shifting schedules, weekends, and holidays
- Experience in facilities management
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
